Trainee, Store System Support
3 days ago
**Trainee, **Store Systems**
**What This Position Is All About**:
You will be required to triage problems and escalate as needed to the development teams and work closely to come to resolution. The support analyst will require excellent problem solving skills, be able to understand IT system solution architecture and be able adapt quickly to new and different problems day to day.
**Who You Are**:
- You have a logical approach and process to problem solving
- You are a self-starter, can work independently and thrive in collaborative teams
- You are proactive in driving issues to closure and collaborate with peers to resolve
- You are able to think outside the box for problems of all varieties
- You possess strong communication skills to convey problems to your team and colleagues
- Your thrive in a busy, high-pace environment and can easily maintain your composure under pressure
- Understand how problems affect other areas of the company outside of the IT space
- You are able to create thorough technical documentation to leveraged by development and support teams
- You strive for excellence and lead with a business focus mindset
- You are a quick learner with the ability to learn new technologies
**You Also Have**:
- Bachelor’s Degree with 0-6months of experience in computer science / Information Technology
- Must have knowledge on SQL and any coding language.
- Excellent written and verbal communication skills
**As the **Trainee**, Stores** **You Will**:
- Work with your team on creating technical support documentation used to manage and maintain the software
- Responsible for problem management and analysis to drive resolution to high volume recurring incidents to reduce overall incident volume
- Resolve end user inquiries in a timely manner and collaborate with HBC technology
Y**our Life and Career at Saks**
- Be a part of a world-class team; work with an adventurous spirit; think and act like an owner
- operator
- Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate.
- A culture that promotes a healthy, fulfilling work/life balance
**Job Qualifications**:
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