Customer Support

1 week ago

Raurkela, India Billionwares Enterprises Full time

**Job Title**: Customer Support & Order Coordination Executive
**Location**: Rourkela Office

**Job Summary**:
**Key Responsibilities**:

- Make outbound calls to customers to update them on order status and expected delivery.
- Follow up with customers for repeat orders and product reviews.
- Maintain and update order details and customer feedback in Excel sheets.
- Handle customer queries with professionalism and ensure a positive customer experience.
- Coordinate with internal teams for any order-related updates.

**Required Skills**:

- **Fluent communication** in **English and Hindi** (both verbal and written).
- Strong knowledge of **Microsoft Excel** (basic formulas, data entry, and reporting).
- Pleasant telephone etiquette and strong interpersonal skills.
- Ability to manage time effectively and handle multiple tasks.

**Eligibility**:

- **Education**: Minimum 10+2 / Graduate (any stream).
- **Experience**: Fresher or up to 1 year of experience in customer service (preferred but not mandatory).
- **Requirement**: Strong communication skills and willingness to learn.

**Compensation**:

- Competitive salary based on skills and experience.
- Performance-based incentives for exceptional work.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹14,000.00 per month

Schedule:

- Day shift

**Language**:

- English (required)
- Hindi (required)

**Location**:

- Rourkela, Orissa (required)

Work Location: In person

Expected Start Date: 02/08/2025

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