Data Entry and CRM

6 days ago

Marol Mumbai Maharashtra, India Peak Performance Advisors (OPS) PVTLTD Full time

**Job Title**: Data Entry and CRM
**Location**: marole, mumbai
**Employment Type**: Full-time

**About the Role**

We are seeking a **detail-oriented and tech-savvy Data Entry and CRM** to join our team. In this role, you’ll be responsible for maintaining accurate records, managing our CRM system, and supporting the sales, marketing, and customer support teams with reliable and updated customer data.

Your work will play a key role in ensuring data integrity, smooth CRM operations, and efficient internal coordination.

**Key ResponsibilitiesData Entry & Database Management**
- Accurately enter and update customer, sales, and operational data in CRM systems, databases, and spreadsheets.
- Conduct regular data audits to ensure accuracy and completeness.
- Maintain organized digital filing systems and perform regular data backups.

**CRM Management**
- Manage and update the CRM system (Salesforce, Zoho, Meritto, etc.).
- Ensure data consistency, cleanliness, and proper segmentation within the CRM.
- Generate CRM reports and share insights with sales and marketing teams.
- Monitor workflows, follow-up tasks, and lead communications in the CRM.
- Upload and manage recordings in the LMS (Learning Management System) and provide user access when required.
- Train new users on CRM tools and best practices (if applicable).

**Reporting & Coordination**
- Prepare regular reports on leads, customer interactions, and CRM activity.
- Coordinate with internal teams to collect and verify necessary information.
- Assist in improving data management and CRM-related processes.

**Requirements**:

- **Education**: Minimum High School Diploma; Bachelor’s degree preferred.
- **Experience**: 1-3 years in data entry or CRM operations.
- **Skills**:

- Proficient in MS Office (especially Excel) and Google Workspace.
- Experience with CRM platforms (e.g., Zoho, Salesforce, HubSpot, Freshsales).
- Strong typing accuracy and attention to detail.
- Excellent organizational and multitasking abilities.
- Ability to manage sensitive data with confidentiality.
- Basic understanding of sales or customer service operations is a plus.

**What We Offer**
- A supportive work environment that values accuracy and efficiency.
- Opportunities to learn CRM and data management tools.
- Scope for career growth in sales operations and analytics.

Pay: ₹20,000.00 - ₹25,000.00 per month

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