Process Associate

3 days ago

Hyderabad Telangana, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI._

**_ _**

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- Responsibilities_

**_ _**
- Certain responsibilities related to Level 1 Service Desk Support are identified briefly below:_
- _Provide Incident, query and service request management and monitoring (incl. escalation)_
- _Initial remote desktop support, user access management, password reset, Windows and OS support, etc._
- _Review and Maintain internal Service Desk Support/knowledge Base_
- _Implement and Maintain self-service/self-help resources and services_
- _Report on known outage and service impacts_

**_ _**
- Qualifications we seek in you_
- Minimum Qualifications / Skills_

**_ _**
- _College diploma or university degree in the field of computer science._
- Preferred Qualifications/ Skills_
- Good communication skills_
- _Familiar with ITIL framework._
- _Beginning to intermediate knowledge of administration and troubleshooting of Microsoft Operating Systems viz. Windows 7, Windows 8 and Windows 10._
- _Beginning to intermediate knowledge of installation and troubleshooting of the following software suites: Adobe, Microsoft Office and other productivity suites._
- _Expertise in Active Directory administration, including creation of domain/exchange accounts._
- _Excellent troubleshooting skills._
- _Good interpersonal skills and attention to customer service._
- _Ability to work effectively in a fast-paced environment._
- _Ability to communicate effectively._
- _Ability to effectively prioritize incidents and service requests._
- _Ability to work in flexible hours based on business demands - and on-call support in off business hours and on weekends, as necessary._

**_ _**

**_
Job_**_Process Associate_

**_ Primary Location_**_India-Hyderabad_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Feb 7, 2025, 10:51:18 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Consulting_
- Job Category_Full Time_

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