Customer Care Executive

1 week ago

Panchkula, India Vibcare Pharma Pvt Ltd Full time

Address customer complaints and inquiries promptly and courteously to ensure high levels of customer satisfaction.
- Investigate and analyze customer issues, identifying root causes and providing effective solutions to resolve them.
- Document all interactions and resolutions accurately in the company's CRM system, maintaining detailed records for future reference.
- Collaborate with internal departments such as sales, operations, and quality assurance to escalate complex issues and ensure timely resolution.
- Proactively identify trends in customer complaints and provide feedback to management for process improvement and product/service enhancement.
- Follow established protocols and guidelines to handle complaints in compliance with company policies and regulatory requirements.
- Strive to exceed customer expectations by delivering exceptional service and fostering positive relationships to enhance the overall customer experience

**Job Types**: Full-time, Permanent

**Salary**: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Morning shift

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