Service Desk

4 days ago

Lingampally Hyderabad Telangana, India 2COMs Full time

ROLE : SERVICE DESK (Technical Voice Support)
- LOCATION : PUNE & BANGALORE
INTERVIEW LOCATION : HYDERABAD

JOB DESIGNATION : IT service desk

JOB DESCRIPTION : Managing one or more customer service or service desk functions. Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services. Delivering customer service through multiple channels including human, digital, self-service, and automated.

**Requirements**:

- Qualification : Graduate with 15 years of formal education
- Shift : 24*7
- Experience : 0-5 years of Experience in Service Desk
- If experience than must have: Minimum 1 year of Service Desk Technical Support
- Must have experience of Microsoft Outlook 365, Bit Locker & Active Directory, internet issues, bluescreen issues.
- Also must have experience in Laptop/Desktop Troubleshooting & VPN Installation
- 5 days working, 2 rotational week off.
- work from office
- Excellent communication skills - CEFR : B2, C1, C2. Please add the communication level as per the CEFR framework while profiles are shared
- Work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting - printer issues, Bit locker, MS teams
- Experience on Service now or Remedy or Control M or similar ticketing tool with knowledge of ticket priority, severity
- Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident
- Knowledge of Incident Management lifecycle
- Aware of current role SLA and Metrics handled
- Talents should be based out of Bangalore or Pune
- ** Work from Office is mandatory**, No option of hybrid and WFH
- 24*7 Shifts is mandatory

**Benefits**:

- LOCATION : PUNE & BANGALORE
- INTERVIEW LOCATION : HYDERABAD
- Skill set : Technical Service Desk(Voice)-L1 and L2 Support.
- 1yr to 5yrs Technical support exp, salary upto 6 lpa
- Process incentive and IJP

**Job Information**:
Salary

**0 - 200000**
***

Work Experience

**Experienced**
***

City

**Seri Lingampally**
***

State/Province

**Telangana**
***

Country

**India**
***

Industry

**IT Services**
***

Zip/Postal Code

**500032

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