Bpo Telecaller

2 days ago

Bhawanipore Kolkata West Bengal, India Travel and Tour World Full time

**About Us**

Travel and Tour World (TTW) is a leading B2B travel magazine and online news portal with a global readership of over 15 million professionals across 195 countries. We partner with more than 1200 prestigious travel trade shows worldwide and provide extensive coverage in the fields of tourism, hospitality, aviation, MICE, and cruise industries.

**Role Overview**

**Key Responsibilities**
- Make **outbound calls (minimum 500 communications daily)** to prospective clients, partners, and decision-makers in the travel & tourism industry.
- Introduce _Travel and Tour World_, explain our media services, advertising opportunities, and event coverage benefits.
- Gather accurate client information and update databases/CRM.
- Schedule virtual/in-person meetings for the Business Development/Media Liaison teams.
- Achieve daily/weekly/monthly calling and lead-generation targets.
- Handle basic queries, objections, and route qualified leads to senior managers.
- Support during major international trade events (ITB, WTM, ATM, etc.) through pre-event and post-event telecalling campaigns.
- Ensure excellent communication standards in line with global B2B etiquette.

**Requirements & Skills**
- **Education**: Minimum Graduate (any stream).
- **Experience**: 0-3 years in BPO, telecalling, lead generation, or sales support (travel/media B2B experience preferred).
- **Languages**: Strong command of **English (spoken & written)**; knowledge of additional international languages will be an advantage.
- **Skills**:

- Excellent communication & persuasion skills.
- Confidence in talking to senior executives and international clients.
- Ability to handle high-volume daily calling (500+ communications).
- Basic computer literacy (MS Office, Google Workspace, CRM tools).
- Resilience, discipline, and target-oriented mindset.

**Performance Expectations (KPI)**
- Lead generation and qualified meeting conversions.
- Database accuracy and reporting.
- Contribution to quarterly revenue and client acquisition targets.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Leave encashment
- Paid time off
- Provident Fund

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

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