Care Executive

7 days ago

Pune Maharashtra, India HomeLane Full time

**Responsibilities**
- Owner of the Project during the installation stage and ensure the customers dream home is made into a reality
- Single point of contact with Customers during the installation phase. This will include providing daily plans and updates on the work happening at site and handling & solving customer escalations
- Preparing POA along with specifical timelines for execution of the project & use of manpower.
- Coordinate with Planning team, design team, supervisors, carpenters and vendors to ensure work goes on smooth at the site
- Interact with the Designer and the Customer to understand project requirements at the customers site before sending the project to production
- Feasibility check of the customer site
- Ensuring the material availability at the customer site
- Adherence to System & Process from time to time.
- Ensuring timeline adherence for each of the projects you are currently working on
- Ensuring we make more customers happier which translates into a growing NPS
- Ensure that unused materials are returned back to the stores/warehouse after Completion of the Project & update report to Coordinator & Warehouse in charge
- Ensure all the rectifications/ snags are completed before handing over the site to the customer.

**Job Requirement**

**What are we looking for?**
- Someone having 2-5 years of strong Project Management experience
- B.E/B.Tech/Post Graduation in Civil/Construction Management/Project Management
- High on transparency and Ethics
- Someone who has unmatched customer empathy and strong customer handling skills
- Residential and modular experience is a plus

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