
Restaurant Captain
2 days ago
**position of Restaurant Captain**
**Salary - 18k to 20k between**
**Location - Bali Nagar Delhi**
**Timing - Evening 4pm to 1am morning**
**Objective**:
Key Points to Discuss:
1. *Leadership & Team Coordination*
- Leading stewards/waiters on the floor.
- Delegating tasks efficiently.
- Motivating team during rush hours.
2. *Customer Handling & Satisfaction*
- Welcoming guests with politeness.
- Addressing complaints gracefully.
- Managing special requests or VIP guests.
3. *Menu Knowledge & Upselling*
- Deep understanding of the menu, ingredients, and pairing suggestions.
- Recommending specials or high-margin items to increase sales.
4. *Table Management & Service Flow*
- Managing table turnover smartly.
- Ensuring all guests are served timely and with proper etiquette.
- Coordination with kitchen & bar for seamless service.
5. *Crisis Handling & Conflict Resolution*
- Handling customer dissatisfaction or service delays tactfully.
- Managing short staff or overbooked situations.
6. *Hygiene & Compliance*
- Ensuring cleanliness on the floor.
- Following food safety and service protocols.
- *Customer* (demanding / dissatisfied / happy)
- *New Waiter* (needs guidance)
- *Manager* (assessing performance)
- *Kitchen Staff* (needs coordination)
Evaluation Criteria:
- Communication Clarity
- Leadership Attitude
- Conflict Management
- Team Spirit
- Decision Making
- Customer-Centric Thinking
**Job Types**: Full-time, Permanent
Pay: ₹18,000.00 - ₹20,000.00 per month
Work Location: In person
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