Service Center Associate

6 days ago

India Sedgwick Full time

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®

Most Loved Workplace®

Forbes Best-in-State Employer

Service Center Associate
- ESSENTIAL FUNCTIONS and RESPONSIBILITIES
- Assigns new claims to the appropriate claims handler.
- Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames and claim status.
- Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.
- Participates in and maintains a quality service culture within the Customer Service Team.
- Attendance during scheduled work hours is required.
- ADDITIONAL FUNCTIONS and RESPONSIBILITIES
- Performs other duties as assigned.
- Supports the organization's quality program(s).
- QUALIFICATIONS
- Education & Licensing
- High school diploma or GED required.
- Experience
- One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred.
- Skills & Knowledge
- Excellent oral and written communication
- PC literate, including Microsoft Office products
- Good customer service skills
- Strong organizational skills
- Good interpersonal skills
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
- WORK ENVIRONMENT
- When applicable and appropriate, consideration will be given to reasonable accommodations.
- Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
- Physical: Computer keyboarding, travel as required
- Auditory/Visual: Hearing, vision and talking
- The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

  • Associate, Customer Service

    39 minutes ago

    India OnProcess Full time

    **Vacancy Name** - Associate, Customer Service **Vacancy No** - VN882 **Employment Type** - Full Time **Location Country** - India **About OnProcess** - We’re on a bit of a mission at OnProcess. We are helping the world’s service supply chains get a whole lot better. Why? Because we believe that great customer service is a necessity, digital...

  • Associate

    34 minutes ago

    India CSC (Corporation Service Company) Full time

    **Service Desk Associate** **Location: Bangalore** **Monday - Friday(12-9pm)** **Hybrid** **Intro**: The primary role of this position is to service the IT support needs of our end-users and clients in a demanding and result-oriented environment. This challenging role requires excellent client-oriented communication skills and a thorough, logical...

  • Contact Center Associate

    2 weeks ago

    India DeliverHealth Solutions Full time

    **JOB OVERVIEW**: At DeliverHealth, we simplify telling your patient’s story. We are looking for bold, innovative people who appreciate the opportunity to work together and simplify the complexities of the work lives of our customers. If you are ready for a role that energizes you, then we should get to know each other. DeliverHealth’s culture is built...

  • Advanced Policy Center Developer

    2 weeks ago

    India beBeeDeveloper Full time ₹ 1,50,000 - ₹ 28,00,000

    Policy Center Developer PositionThe ideal candidate for this role will have a strong background in Guidewire Policy Center Configuration and Integration. They should possess hands-on experience with GW Integration Gateway Frameworks, knowledge of common integration design patterns used by Policy Center, including the typical internal and external systems...

  • Associate Payments

    1 week ago

    India CSC (Corporation Service Company) Full time

    **Associate** **Chennai** **APAC/EMEA** **Hybrid** **Intro**: We are looking for a Payments/Cash Management Associate to join our offices in Chennai. In this position you will play a key role in the growth of our Corporate Services business. The position Payment/Cash Management Associate will be supporting the Payment/Cash management team **What...

  • Guidewire claim center qa

    2 days ago

    India Zensar Technologies Full time

    About the Company GW CC QA is committed to delivering high-quality software solutions and fostering a culture of innovation and collaboration. About the Role The role involves testing and quality assurance for Claim Center, ensuring that user stories are effectively demonstrated and business scenarios are converted into test cases. Responsibilities ...

  • Service Center Operations Leader

    3 days ago

    Pune, India Emerson Climate Technologies Inc Full time

    Job Description JOB DESCRIPTION JobSummary: Emerson has an opportunity for a Service Center Operations Leader role to drive operational perfection in our service center, Calibration & Repair activities, and delivering Educational Services. This Leader will be setting up the infrastructure and the work processes, getting the calibration lab certified under...

  • Client Success Associate

    2 weeks ago

    India Center for Creative Leadership Full time

    Who We Are The Center for Creative Leadership (CCL) is a top-ranked global provider of leadership development, training, and solutions servicing a global customer base. From team-builders and problem solvers to creative thinkers and transformational visionaries, our people are the drivers behind our business. At CCL, you will have an opportunity to...

  • Billing Center Dev

    2 days ago

    India Zensar Technologies Full time

    **What's this role about?** **Here's how you'll contribute**: You'll do this by: Core Skills: Desired Skills: **How we’d like you to lead**: **Advantage Zensar** We are a technology consulting and services company with 11, 800+ associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile and...

  • Client Success Associate

    1 week ago

    India Center for Creative Leadership Full time

    Who We Are The Center for Creative Leadership (CCL) is a top-ranked global provider of leadership development, training, and solutions servicing a global customer base. From team-builders and problem solvers to creative thinkers and transformational visionaries, our people are the drivers behind our business. At CCL, you will have an opportunity to...