
Customer Care Executive
2 weeks ago
**Title**: Telecaller - Technical Support (Solar Complaint Handling)
**Location**: Vortex Solar Energy Pvt. Ltd., Mahanagar, Lucknow
**Responsibilities**:
- Handle inbound/outbound calls related to solar service complaints
- Register and track complaints in system
- Coordinate with service/technical team for resolution
- Provide basic troubleshooting guidance to customers
- Follow up until issue is resolved & ensure customer satisfaction
**Requirements**:
- Qualification: Graduate / Diploma (Electrical preferred)
- 1-3 years experience in customer support/telecalling (solar/electrical field preferred)
- Good communication skills (Hindi & English)
- Basic knowledge of solar/inverters/electrical systems
- Computer proficiency (MS Office, CRM etc.)
**Salary & Benefits**:
₹ 8000-12000
Growth opportunities in solar technical & customer service
**Office Address**: Vortex Solar Energy Pvt. Ltd., Mahanagar, Lucknow
Pay: ₹9,785.75 - ₹12,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Provident Fund
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
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