Client Servicing- Signage Industry

Hi

We are looking for Client Servicing Manager from Signage Industry background

**Key Responsibilities**:

- **Client Relationship Management**:

- Act as the primary point of contact for clients, understanding their needs and offering tailored solutions.
- Build and maintain strong, long-term client relationships, ensuring high levels of client satisfaction.
- Manage client expectations, addressing any concerns or issues promptly and professionally.
- Conduct regular client meetings to provide updates and ensure alignment on project goals.
- **Project Coordination**:

- Collaborate with the design, and production teams to manage project timelines, budgets, and specifications.
- Oversee the complete project cycle from initial client inquiry through design, production, and installation.
- Ensure that projects are delivered within agreed timelines and to client specifications.
- Track project progress, flag potential delays, and communicate solutions to clients.
- Maintain thorough records of project details, client communications, and status reports.
- **Quotation & Proposal Management**:

- Assist in the preparation of quotations and proposals based on client requirements, working closely with the production teams.
- Present proposals to clients and provide detailed explanations of costs, timelines, and scope of work.
- Negotiate terms and pricing with clients while ensuring profitability for the company.
- **Quality Control & Installation Support**:

- Ensure all products meet the required quality standards before delivery/installation.
- Coordinate and oversee the installation process, ensuring smooth execution at the client’s site.
- Handle post-installation queries and ensure clients are satisfied with the final product.
- **Documentation & Reporting**:

- Maintain accurate records of client interactions, project progress, and financials.
- Prepare regular status reports and updates for internal teams and clients.
- Document any changes in project scope and update budgets or timelines accordingly.
- **Market and Industry Knowledge**:

- Stay updated on the latest trends, materials, and technologies in the signage industry.
- Offer creative and practical signage solutions that align with the client’s brand identity and marketing objectives.

**Key Skills and Qualifications**:

- **Education**:

- **Experience**: Minimum 2-5 years of experience in client servicing or account management within the signage or related industries.
- **Strong Communication Skills**: Excellent verbal and written communication skills; ability to interact with clients and internal teams effectively.
- **Project Management**: Ability to manage multiple projects simultaneously and meet deadlines.
- **Problem Solving**: Strong analytical and troubleshooting abilities, with a focus on customer satisfaction.
- **Industry Knowledge**: Familiarity with the signage production process, materials, and installation methods is a plus.
- **Attention to Detail**: Strong focus on quality, accuracy, and thoroughness in all aspects of client servicing.
- **Software Skills**: Proficiency in MS Office Suite (Excel, Word, PowerPoint), and project management tools

**Desired Traits**:

- Customer-focused and results-driven.
- Ability to work independently and as part of a team.
- Strong organizational and multitasking skills.
- Positive attitude with a proactive approach to problem-solving.

**Working Conditions**:

- Full-time position.
- Occasional travel to client sites for meetings or installations may be required.
- Flexibility in working hours may be necessary to accommodate client needs and project deadlines.

**Job Types**: Full-time, Permanent

Pay: Up to ₹40,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person