Customer Account Manager – Signage

2 weeks ago

Bengaluru, India Workify Consulting Full time

Company Description

Workify Consulting provides HR solutions to help startups and MSMEs transition from founder-led operations to scalable businesses. With over 40 years of HR leadership experience, we specialize in building customized HR operating systems designed to scale with startups' ambitious growth. We serve startups and MSMEs by professionalizing their people practices while maintaining the company's agility and essence. Our vision is to be the most respected HR consulting partner for startups and SMEs worldwide, helping them create people functions that are scalable, purposeful, and lead with integrity.

We have been mandated by one of our client for this requirement.They are into large-format printing, signage, and display systems business. Some key features of what they offer:

  • They handle printing on diverse surfaces, rigid and flexible substrates: e.g. wood, acrylic, PVC, aluminium composite panels (ACP), glass, fabrics (canvas, polyester, cotton), vinyl, etc.
  • Their printing technologies include solvent, eco-solvent, UV flatbed printing, high-resolution photo printing.
  • They do indoor signage (ACP panels, vinyl, specialty papers, acrylic etc.)
  • Also outdoor signage: LED channel letters, backlit signs, hoardings, etc.
  • Custom design + installation: they engage in the full cycle from design to installation.
  • They count many major Indian corporations among their clients: Vodafone, Levi’s, Asian Paints, Tata Tea, Reliance Retail, Bosch, ACC Cements, Infosys, Microsoft, Titan, etc.
  • Their clientele includes advertising agencies, architects, interior decorators, business houses, etc.


Role Description

Role Overview 

  • Manage client relationships and track customer orders. 
  • Ensure smooth communication between customers and internal teams. 
  • Improve customer retention and manage enquiries using CRM tools. 

 

Customer Data Management 

  • Maintain and update a list of current and recent customers. 
  • Coordinate with teams to classify customer types. 
  • Track all past and ongoing jobs. 
  • Capture and track new enquiries and leads. 
  • Use CRM tools like HubSpot or Salesforce for accurate data. 

 

Customer Interaction & Support 

  • Communicate with clients via email, phone, and WhatsApp. 
  • Share customer briefs with internal teams. 
  • Send professional quotes and log confirmed orders. 
  • Respond to client queries and provide regular updates. 
  • Identify and upsell relevant services or products. 

 

Coordination with Internal Teams 

  • Align with project management on timelines. 
  • Clearly communicate client needs to production and design teams. 
  • Use systems to reference prior jobs for quality and continuity. 
  • Support team delivery for high customer satisfaction 

 

Location: Koramangala 

 

Mode of work: WFO 

 

Working Hours: 10:00am to 6:00pm/Mon to Sat 


Please note: Candidates who are really interested only apply.The applicants profile will be shared to client and once shortlisted only will be called for briefing about the roles and responsibilities .

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