Sales Executive

6 days ago

Vile Parle Mumbai Maharashtra, India Chheda Jewellers Full time

**About Us**

We are a leading retail jewellery showroom known for our exquisite designs, exceptional customer service, and warm, personalized shopping experience. As we continue to grow, we are seeking a dedicated and dynamic Company Secretary to join our team.

**Job Title**:Senior Sales Executive - Fine Jewellery**

**Position Overview**:
**Key Responsibilities**

**1. Sales Leadership & Strategy**
- Develop, implement, and manage effective sales strategies to achieve and exceed revenue targets.
- Lead by example, setting high standards in client engagement and professional conduct.
- Mentor, coach, and develop junior sales associates to build a high-performing, motivated sales team.
- Regularly analyze sales performance metrics to identify areas of improvement and implement corrective actions.
- Collaborate with management to plan seasonal campaigns, promotions, and clienteling strategies.

**2. Client Relationship Management**
- Build, nurture, and retain long-term relationships with high-net-worth clients and VIP customers.
- Handle high-value transactions with discretion, professionalism, and attention to detail.
- Act as the primary point of contact for key clients, ensuring a personalized luxury shopping experience.
- Resolve customer concerns efficiently, turning challenges into opportunities to strengthen relationships.
- Leverage CRM tools to track client preferences, purchase history, and follow-up schedules.

**3. Sales Floor & Operational Oversight**
- Oversee daily retail operations to ensure a seamless and elegant in-store experience.
- Maintain showroom aesthetics and ensure merchandise is displayed according to brand standards.
- Ensure compliance with internal policies, security protocols, and audit requirements.
- Manage inventory levels in coordination with stock controllers to ensure availability of high-demand items.
- Prepare and present accurate sales reports and performance insights to senior management.

**4. Product Expertise & Team Training**
- Maintain in-depth knowledge of the full jewellery collection, including materials, craftsmanship, heritage, and design inspiration.
- Deliver ongoing product training sessions for the sales team to elevate product storytelling and client engagement.
- Gather and relay client feedback to design and merchandising teams to support product development and assortment planning.
- Stay informed on market trends, competitor offerings, and emerging consumer preferences.

**Requirements**:

- Minimum of 5-7 years of experience in luxury retail sales, preferably in fine jewellery.
- Proven leadership capabilities with experience managing sales teams.
- Strong clienteling skills and the ability to build lasting client relationships.
- Exceptional communication, negotiation, and interpersonal skills.
- Fluent in English (additional languages are a plus).
- Passion for luxury craftsmanship, attention to detail, and a deep appreciation for jewellery design.

Pay: ₹30,000.00 - ₹35,296.81 per month

**Benefits**:

- Provident Fund

**Experience**:

- Retail sales: 2 years (preferred)

Work Location: In person

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