Customer Care Executive

1 week ago

Bengaluru Karnataka, India 10x Growth Accelerator Full time

**Location**: Bangalore
**Employment Type**: Full-Time
**Education**: Graduate or Undergraduate (based on language and salary requirements)

**Job Overview**

We are hiring **Customer Support Executives** for voice and non-voice processes in the telecom and banking sectors. The role involves handling customer queries, providing accurate information, resolving complaints, and ensuring high customer satisfaction across various service lines.

**Languages Required**
- English (mandatory for all roles)
- Plus any one or more of the following: Hindi, Tamil, Kannada, Malayalam, Gujarati, Punjabi, Marathi, Bengali

**Working Days & Week Offs**
- 5 or 6 working days per week (based on project)
- 1 or 2 rotational week offs or fixed Sunday off (depending on the process)

**Salary Range**
- ₹12,500 to ₹20,000 Take Home
- Performance-based incentives up to ₹2,000 available in select roles
- Final salary will be based on communication skills, experience, language proficiency, and interview performance

**Eligibility Criteria**
- Graduates preferred for most roles
- Undergraduates accepted for selected positions
- Good communication skills in English and selected regional languages
- Basic computer knowledge
- Willingness to work in rotational shifts and offs

**Key Responsibilities**
- Answer customer calls or messages professionally
- Resolve queries regarding telecom or banking services
- Provide accurate information and maintain customer satisfaction
- Document interactions and follow communication procedures
- Meet performance targets including quality, productivity, and customer satisfaction

**Benefits**
- Competitive take-home salary
- Incentives based on performance (where applicable)
- Career growth opportunities with leading telecom and banking brands
- Supportive team and work environment

Pay: ₹12,500.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (preferred)

**Language**:

- Hindi (preferred)
- English (required)

**Location**:

- Bangalore, Karnataka (required)

Work Location: In person

**Speak with the employer**
+91 9176682000

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