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Customer Service Executive

2 weeks ago

Begumpet Hyderabad Telangana, India Admin Looks Full time

**Working Location: Begumpet, Hyderabad.**

**Experience: Min 3 years in FF or NVOCC.**

**5 Days Working**

**Shift Timings: 6.30 pm to 3.30 am**

The Customer Service will clearly identify current customer needs for our service and how they can benefit from partnering with Logistics Worldwide on every shipment.

Providing excellent customer service is essential in this position. Customer Service, Shipping industry, US Shipping T & C, Knowledge on FMC Rules and Regulations are mandatory.

**Duties and Responsibilities**:

- Help manage current customer shipments.
- Deal with the volume of exports and import shipments.
- Maintain relationships with carriers and customers.
- Provide exceptional customer service to customers and carriers.
- Solve customer and carrier problems and help resolve issues.
- Provide shipment quotes for customers and set up shipments as required by

customers.
- Excellent multitasking skills within their work space as well as other software.
- Be a professional representative of our company that other employees look

up to.
- To ensure no late invoicing is sent to customers
- Regular review of un-invoiced reports

**Job Requirements**:

- High quality written and verbal communication skills
- Ability to adapt to changes in the work environment
- Accurate and able to produce quality work
- Problem solver
- Ability to work in teams and open to others’ views
- Show respect toward others with cultural differences
- Quality decision making
- To perform this job successfully, an individual should have knowledge FMC

Rules and regulations, should have handled US Shipments earlier (Both
Export & Import).
- Ability to work under pressure.
- Shipping / Freight Forwarding experience is beneficial.
- Establish & maintain good relationship with customers and colleagues.

**Salary & Remuneration**:
**Benefits & Perks**:
Night Shift Allowance, Medical Insurance, Performance Bonus.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Life insurance

Schedule:

- Monday to Friday
- Night shift
- US shift

Supplemental Pay:

- Performance bonus
- Shift allowance

Ability to commute/relocate:

- Begumpet, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**

+91-XXXXXXXXXX