Sales & Marketing Executive

2 days ago

Calicut Kerala, India Orbiz Creativez Full time

**JOB DESCRIPTION - SALES & MARKETING EXECUTIVE**

**DUTIES**
- Planning, developing and implementing effective marketing communication campaigns.
- Co-ordinate with team and support team members.
- Making database of customers and updating the same on a daily basis.
- Creating awareness and knowledge about company products to customers.
- Proper and accurate reply to customers on a polite manner.
- Follow up and canvas orders on a daily basis.
- Attending complaints of customers and solving the same.
- Follow up for enquiries received through website & India mart.
- Ensure that orders are delivered to customers on the committed delivery time.
- Follow up for outstanding dues.
- Updating customers about latest products of the company.
- Design and produce orders according to customer’s requirements and specifications.
- Monitoring and recording sales and collection data on a daily basis.
- Upload daily report in whats app group.
- Submit daily /monthly sales and collection reports to Marketing Manager.
- Bulk whatsapp message to customers
- Any other duties and responsibilities as advised by your Manager.

**RESPONSIBILITIES**
- **Cross-Selling**: The primary KPI for Tele Marketing Executives is to excel in cross
- selling our products/services. Your performance and upliftment within the organization will be primarily based on your ability to promote and sell additional products to existing customers.
- **After Sales Service**: Ensuring excellent after-sales service is crucial. Tele Marketing

Executives should support customers with any post-purchase inquiries, concerns, or issues promptly and professionally.
- **Customer Queries**: Be the first point of contact for customers seeking product availability information. Collaborate closely with the Sales Coordinator to provide accurate and up-to-date product availability information to customers.
- **Commitment Integrity**: Tele Marketing Executives are expected to uphold the company's commitment integrity. No commitments, especially related to pricing, should be made without prior approval from the manager.

**Key Performance Indicators (KPIs)**:

- **Cross-Selling Success Rate**: Your ability to cross-sell products and services to existing customers will be the primary KPI. Performance in this area will directly impact your career progression.
- **After Sales Service Ratings**: Customer feedback and satisfaction with the after-sales service you provide will be monitored and factored into your performance evaluation.
- **Response Time**: Maintain a high standard of promptness when responding to customer inquiries, ensuring customer queries are addressed in a timely manner.
- **Commitment Adherence**: Avoid making any commitments, especially regarding pricing, without obtaining prior approval from the manager. Your commitment integrity will be closely monitored.

Pay: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Sales: 1 year (required)
- total work: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

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