Telecaller : Travel Agency

2 days ago

Nashik Maharashtra, India Paradigm Consultancy Full time

WE ARE HIRING

Designation:

- Telecaller ; Travel Agency

Location:

- Nashik Maharashtra

Salary:

- 10,000 To 20,000 Per Month

Education:

- Diploma / Any Graduate

Experience:

- Total Experience : 1 -2 Years as a Telecaller
- Minimum Experience : 6 Months to 1 Year with travel industry

**Requirements**:

- **Excellent Communication Skills**: Clear and effective verbal communication is crucial for interacting with customers and providing them with information about travel packages.
- **Customer-Centric Approach**: A strong commitment to customer satisfaction and the ability to understand and address the needs of clients.
- **Sales Skills**: Proven ability to persuade and influence potential customers, promoting travel packages and converting leads into bookings.
- **Multitasking Abilities**: Capable of handling multiple calls and inquiries simultaneously, while maintaining a high level of professionalism.
- **Adaptability**: Ability to adapt to changing scenarios and customer requirements, ensuring a seamless booking process.
- **Knowledge of Travel Industry**: Basic understanding of travel destinations, packages, and industry trends to provide accurate information and recommendations.
- **Positive Attitude**: A positive and upbeat demeanor to engage customers and create a positive experience during interactions.
- **Team Player**: Ability to collaborate with colleagues and other departments to enhance overall customer satisfaction and contribute to team success.

**Responsibilities**:

- **Outbound Calling**: Initiate outbound calls to potential customers, introducing them to the travel agency's services and promoting various travel packages.
- **Customer Engagement**: Engage with customers to understand their travel preferences, provide information on available packages, and tailor offerings to meet their needs.
- **Booking Assistance**: Assist clients in the booking process, providing details on itineraries, pricing, and any additional information required.
- **Follow-Up**: Conduct follow-up calls to nurture leads, address customer queries, and facilitate the completion of booking transactions.
- **Maintain Records**: Keep accurate and detailed records of customer interactions, transactions, and any relevant information in the CRM system.
- **Achieve Targets**: Meet and exceed assigned sales targets through effective communication and sales techniques.
- **Stay Informed**: Stay updated on travel industry trends, destinations, and product knowledge to provide customers with the latest information.
- **Customer Feedback**: Gather feedback from customers to identify areas for improvement and enhance overall customer satisfaction.
- **Collaboration**: Work collaboratively with other team members and departments to ensure a seamless and positive customer experience.
- **Adherence to Policies**: Adhere to company policies, procedures, and ethical standards in all customer interactions and transactions.
- Languages:

- English, Hindi and Marathi

**Salary**: ₹10,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 9096929239

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