Support Administrator

**Overview**

Stats Perform is the market leader in sports tech. We provide the most trusted sports data to some of the world's biggest organizations, across sports, media, and broadcasting.

Through the latest AI technologies and machine learning, we combine decades' worth of data with the latest in-game happenings. We then offer coaches, teams, professional bodies, and media channels around the world, access to the very best data, content, and insights. In turn, improving how sports fans interact with their favorite sports teams and competitions.

**How do they use it?**
- Media outlets add a little magic to their coverage with our stats and graphics packages.
- Sportsbooks can offer better predictions and more accurate odds.
- The world's top coaches are known to use our data to make critical team decisions.
- Sports commentators can engage with fans on a deeper level, using our stories and insights.

Anywhere you find sport, Stats Perform is there. However, data and tech are only half of the package. We need great people to fuel the engine.

We succeeded thanks to a team of amazing people. They spend their days collecting, analyzing, and interpreting data from a wide range of live sporting events. If you combine this real-time data with our 40-year-old archives, elite journalists, camera operators, copywriters, the latest in AI wizardry, and a host of 'behind the scenes' support staff, you've got all the ingredients to make it a magical experience

**Responsibilities**
- Commitment to excellent service
- Working well within a team
- Strong problem-solving attitude
- Experience in Service Now and Jira.

**Required Skills**:

- Knowledge of the sports industry especially scouting tools and streaming
- Understanding of report creations from scout/client perspective
- Ability to replicate client concerns in the scouting/data/video streaming tools.
- Provide technical support & oversight for urgent issues.
- Educate customer by pushing for swift resolutions.
- Provide clear customer focused communication during the handling of an issue.
- Strong project and relationship management skills
- Familiarity in resolving complex customer issues.
- Excellent oral and written communication skills
- Ability to work under pressure with clients and internal stakeholders in the live production environment.
- Ability to organize resources, establish priorities, and manage cross-functional dependencies.

**Desired Skills**:

- Effective in managing high severity incidents or escalations to ensure service availability with mínimal delay and impact towards ensuring smooth operations.
- Basic understanding of sports i.e.: Rugby, Soccer, Baseball, Hockey, and Basketball.
- Awareness and compliance/adherence to ISO 9001:2015 certification: You are aware that Stats Perform is ISO 9001 certified and you follow the required processes.

**Why work at Stats Perform?**

**We love sports, but we love diverse thinking more**

We know that diversity brings creativity, so we invite people from all backgrounds to join us. At Stats Perform you can make a difference, by using your skills and experience every day, you'll feel valued and respected for your contribution.

**We take care of our colleagues**

We like happy and healthy colleagues. You will benefit from things like Mental Health Days Off, ‘No Meeting Fridays,’ and flexible working schedules.

**We pull together to build a better workplace and world for all.**

We encourage employees to take part in charitable activities, utilize their 2 days of Volunteering Time Off, support our environmental efforts, and be actively involved in Employee Resource Groups.

**Diversity, Equity, and Inclusion at Stats Perform**

By joining Stats Perform, you'll be part of a team that celebrates diversity. A team that is dedicated to creating an inclusive atmosphere where everyone feels valued and welcome. All employees are collectively responsible for developing and maintaining an inclusive environment. That is why our Diversity, Equity, and Inclusion goals underpin our core values.

With increased diversity comes increased innovation and creativity. Ensuring we're best placed to serve our clients and communities. Stats Perform is committed to seeking diversity, equity, and inclusion in all we do.