Associate Audio Visual Technician

**Meet Our Team**:
The AV Team is responsible for delivering and supporting AV solutions that connect people with technology while maximizing efficiency and productivity.

We are a close-knit team that shares knowledge and supports one another while striving to provide the best possible experience for our users.

**Picture Yourself at Pega**:
In this role, you’ll help us with Meeting support, AV Trouble Shooting, User training on AV technologies, AV Design &Project Support and coordinating with AV vendors

**AV Troubleshooting**:

- Conduct daily conference room checks and track operational issues for all conference room/collaboration spaces
- Respond to requests and incidents, identifying the issues and providing resolutions
- Facilitate on-site maintenance activities with external AV vendors
- Procurement of AV/VC replacement parts, manage RMA returns

**User Training / Documentation**:

- Create clear user documentation for AV hardware and software and train users in all aspects of the AV/VC and UC technologies both in office and remote

**AV Design and Project Support**:

- Shadow senior AV team member(s) during conference room designs, office buildouts and other AV projects to gain valuable experience
- Participate in new product evaluations

**What You'll Do at Pega**:
**Meeting Support**:

- Provide advanced AV support/direction for meetings and events within video conference rooms as well as remote video conferencing platforms.
- Provide business partners with full-service presentation support
- Assist with the scheduling, setup, and monitoring of local and Global audio/video conferences and live meeting events
- Troubleshoot meeting issues in real-time as they arise and utilize root cause problem solving to identify issues and provide resolution
- Conduct daily conference room checks and track operational issues for all conference room/collaboration spaces
- Respond to requests and incidents, identifying the issues and providing resolutions
- Facilitate on-site maintenance activities with external AV vendors
- Procurement of AV/VC replacement parts, manage RMA returns

**Who You Are**:

- Diploma in ECE /EEE or ECE / EEE in Bachelor of Engineering
- up to 2-year experience as an apprentice or intern working with AV technologies and/or collaboration tools.

**What You've Accomplished**:

- Basic knowledge of Windows 10 and Apple MacBooks
- Basic knowledge of AV wiring and AV equipment functionality
- Strong organizational and communication skills
- Basic knowledge of Microsoft Office Suite of Applications

**Pega Offers You**:

- Gartner Analyst acclaimed technology leadership across our categories of products
- Continuous learning and development opportunities
- An innovative, inclusive, agile, flexible, and fun work environment
- Competitive global benefits program inclusive ofpay + bonus incentive, employee equity in the company

**Inclusion and Diversity - **_Inclusive_ is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all. Learn more about our inclusive culture.

As an Equal Opportunity and Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.