Guest Relation Executive

7 days ago

Salt Lake City, India Fenicia Hospitality Pvt Ltd Full time

**POSITION TITLE**:GUEST RELATION EXECUTIVE - GRE

**REPORTS TO**: Front officemanager / Asst. Front office manager

***:
Attend to guests courteously and deal promptly with their requests and queries. Have detailed information about the property and city. Check on guest movements, complete their pre-registration formalities.

**GRE DUTIES AND RESPONSIBILITIES**:

- Welcome guests during check-in and giving a fond farewell to guest while checkout.
- Handling guest complaints and concerns in an efficient and timely manner.
- Coordinating and multi-tasking job duties in a busy environment.
- Detailed Guest information
- Providing excellent customer service as per standards.
- Check on VIP reservations, complete their pre-registration formalities.
- Maintain up-to date information on current promotions, offers and packages
- Collect Guest feedback during guest departure along with his likes and dislikes.
- Perform basic cashier activities as and when required.
- Maintain guest lockers for safe custody.
- Give proper and complete handover to the next shift
- Should be able to handle all guests without bias or prejudice.
- Adhere to strict staff grooming and hygiene standards.
- Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
- Good command of the English language is essential, both written and verbal
- Must possess strong organization time management skills, attention to detail.
- Must be able to work shifts - days, evenings, weekends and holidays.
- Professional in demeanors and presentation.
- Personable, enthusiastic, self-motivated and able to work independently.
- Observant, discriminating and detail-oriented
- Ability to understand and carry out oral and written instructions and request clarification when needed.
- Able to work morning, evening, weekend, holiday, and overnight shifts.

**EDUCATION**:
Must be able to read, speak, write, and understand the primary language used in the workplace. His/her behavior and personal appearance will always be geared to the objective of being an example to all other staff within the Hotel. He/she will strive to use a polite language and well-groomed in his/her relation with the Hotel guests, colleagues and staff.

**EXPERIENCE**: One years of Front Office experience, Minimum.

Salary Range: 12-15k per month with added benefits as per govt. compliance.

N.B : One time free duty meal and free accommodation. Separate accommodation for both Male and female respectively

**Salary**: From ₹12,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Flexible shift
- Weekend availability

Ability to commute/relocate:

- Salt Lake City - 700091, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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