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Relationship Executive

2 weeks ago

Noida Uttar Pradesh, India Easemydeal Full time

RELATIONSHIP EXECUTIVE

Job Location : Sector-3, Noida

(5 min walking from Noida Sector-16 metro station)

**Job Type**: Full Time

As a Relationship Executive, you will be responsible for providing excellent service and support to our clients. You will act as the primary point of contact between the company and its customers, ensuring their concerns are addressed promptly and effectively.

**Responsibilities**:
Respond to customer inquiries, concerns, and issues via various communication channels (via calls and mails).

Resolve customer inquiries, issues, and complaints effectively.

Maintain a strong knowledge of our products/services.

Document customer interactions accurately in our system.

Collaborate with team members and other departments as needed.

Contribute to improving customer satisfaction and support processes.

Collect and analyze customer feedback to identify trends and areas for improvement.

Adhere to company's customer service standards and policies.

Participate in regular team meetings to discuss customer concerns and strategies for improvement.

Qualifications:
Diploma or equivalent (Bachelor's degree preferred).

Excellent communication (verbal and mails) and problem-solving skill

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Day shift

**Experience**:

- Customer support: 1 year (required)

**Language**:

- English (preferred)