Clinic Executive

1 week ago

South Delhi Delhi Delhi, India Bombay Hemp Company Pvt. Ltd. Full time

**Key Responsibilities**:
**1. Front Desk & Customer Handling**
- Greet walk-ins and provide primary consultation guidance until the doctor is available.
- Manage appointments, patient registration, follow-up scheduling, and WhatsApp communication.
- Maintain a calm, informative, and empathetic customer approach at all times.
- Conduct or help clinic doctors with therapy if required

**2. Sales & Product Knowledge**
- Educate customers about BOHECO’s wellness products and their benefits.
- Assist customers with in-store purchases, upselling and cross-selling wherever applicable.
- Drive daily, weekly, and monthly sales targets through personalized product pitching and follow-ups.
- Maintain strong product knowledge and stay updated with training modules.

**3. Billing & POS Operations**
- Handle billing, discounts, returns, and daily reconciliation using the POS system.
- Ensure sales personnel name is tagged during invoice entry for tracking KPIs.
- Maintain daily logs of cash/card/UPI transactions and handovers.

**4. Inventory & Store Upkeep**
- Monitor stock levels, update inventory sheets, and report shortages in advance.
- Ensure timely display rotation, expiry checks, and cleanliness of product shelves.
- Coordinate with the Clinic Manager for weekly inventory planning and inward/outward entries.

**5. Event & Engagement Support**
- Support execution of in-clinic events, workshops, and customer awareness initiatives.
- Assist in gathering and documenting customer reviews, testimonials, and product feedback.

**Reporting To**:
Clinic Manager - Brigade Road Clinic
(Part of the Business Development & Marketing Function)

**Education**:

- UG: Any Graduate (Preferred: Life Sciences, Healthcare, Retail, or Hospitality background)

**Skills & Attributes**:

- Strong verbal communication in English, Kannada and Hindi
- Confident and empathetic in customer interactions
- Sales-focused, target-driven, and adaptable
- Willingness to learn and grow in a healthcare & wellness environment
- Good with Microsoft Excel/Google Sheets and billing systems

**Working Hours & Other Considerations**:

- Shift Timing: 9 Hours between 11:00 AM - 11:00 PM with 1 weekly off on Weekday
- Flexibility required for long hours and during promotional events
- Opportunity to grow into a Senior Executive or Trainer role based on performance

Pay: ₹20,000.00 - ₹35,000.00 per month

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