Customer Success Associate

2 days ago


Vidyavihar Mumbai Maharashtra, India Konnect Insights Full time

**COMPANY PROFILE**

Konnect Insights, is a leading SaaS provider for customer experience management offering an all-in-one platform for Social Listening + Online Reputation + Social CRM + Social Analytics + Social Publishing + Surveys + Dashboards / BI Tools + Crisis Management.

The platform unifies marketing, analytics and customer service so that multiple teams can collaborate for better brand building and customer experience.

Built on Big-Data technologies, Machine Learning and NLP / AI, Konnect Insights is the most preferred software by many top brands across various sectors such as Banking, Financial Services, Automobiles, Telecom, Aviation, QSR, Entertainment, IT, Pharma and many more. Some of the brands using Konnect Insights are Zee, Deloitte, Delhi Airport, Oppo, Club Mahindra, Income Tax Department, Volkswagen, McDonalds and many more. Konnect is also a widely used solution across digital marketing agencies.

To learn more please visit
- Be good at using all social media platforms.
- Have excellent communication skills.
- Have basic idea of analytics.
- Be a fast learner.
- Experience in Digital Marketing is a big plus.

**Role Requirements**
- Understanding of Digital Marketing.
- He /She will manage the queries of our existing clients & provide refresher trainings.
- Help in on-boarding the new clients by providing them training and setting up of the tool.
- Actively reach out to existing customers in Mumbai to explain new features of Konnect Insights software.
- Recommend best practices in Social Listening and analytics.

**Perks**
- Strong learning of Digital Marketing and Analytics.

**Salary**: ₹150,000.00 - ₹300,000.00 per year

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Vidyavihar, Mumbai, Maharashtra (required)

Work Location: In person

**Speak with the employer**

+91 9082541143



  • Mumbai, Maharashtra, India Hemocean outsourcing Full time

    Customer Success Associate Responsibilities - Being the first point of contact for customers and handle all customer inquiries - Building relationships with customers and ensuring they are satisfied with the company’s products and services - Assisting customers with any issues or problems they have - Answering customer questions and providing information...


  • Pune, Maharashtra, India Acoustic Full time

    As a member of the broader Acoustic Customer Success Organization, a Customer Success Associate acts as a bridge between Acoustic and its Customer’s playing a pivotal role in ensuring that our customers achieve rapid time to value from their investment in Acoustic Connect working closely with the assigned Customer Success Director and various internal...


  • Pune, Maharashtra, India Acoustic Full time

    As a member of the broader Acoustic Customer Success Organization, a Customer Success Associate acts as a bridge between Acoustic and its Customer’s playing a pivotal role in ensuring that our customers achieve rapid time to value from their investment in Acoustic Connect working closely with the assigned Customer Success Director and various internal...


  • Mumbai, Maharashtra, India Eon Group Full time

    Great opportunity for #freshers We are hiring For Associate - Customer Success (Chat Process) Education Qualification: Minimum HSC if experienced, Minimum Graduate if a Fresher CTC: 2.50 to 4.60 LPA Gratuity, Medical Insurance, Annual Performance Bonus and Night shift allowance. Notice Period - 30 days or less 5 Days working location: Mumbai &...


  • Govandi, Mumbai, Maharashtra, India Zama Organics Full time

    **About Us**: **Artisan Grown Organics Pvt.Ltd (Zama)** is a pioneering company in the food industry, committed to delivering high-quality, innovative food products to our customers. Our mission is to enhance the food experience by providing exceptional products and outstanding customer service. We are looking for a motivated Customer Success Associate to...


  • Mumbai, India Alpha Outsourcing & Business Solutions Full time

    **Customer Success Associate responsibilities include**: - Sustaining business growth and profitability by maximising value - Analysing customer data to improve customer experience - Holding product demonstrations for customers **Job Brief**: A Customer Success Associate’s responsibilities include supporting customers as they transition from sales...


  • Vidyavihar, Mumbai, Maharashtra, India Konnect Insights Full time

    **COMPANY PROFILE** Konnect Insights, is a leading SaaS provider for customer experience management offering an all-in-one platform for Social Listening + Online Reputation + Social CRM + Social Analytics + Social Publishing + Surveys + Dashboards / BI Tools + Crisis Management. The platform unifies marketing, analytics and customer service so that...


  • Andheri, Mumbai, Maharashtra, India Umanist Staffing Full time

    **Customer Success Associate** Handling existing customers and ensuring smooth renewals of services/products. Building and maintaining strong customer relationships to drive retention & loyalty. Identifying opportunities to upsell and cross-sell additional services. Delivering excellent customer service support to resolve queries and enhance client...


  • Pune, Maharashtra, India The Growth Hive Full time

    Job Title: Customer Success Associate Experience: 3-4 years Location: Pune **Job Description**: As a Customer Success Analyst, you will play a vital role in ensuring the success and satisfaction of our valued clients. You will work closely with the Customer Success team to provide excellent service and support, while gaining valuable experience in the...


  • Pune, Maharashtra, India Sigmosis Full time

    **Job Title**: Customer Success Associate **Work Mode**: Work From Office **Location**:Pune, Maharashtra **Industry**: Insurance (Domestic Process) We are hiring **Customer Success Associates** for a leading domestic insurance process. This is an excellent opportunity for individuals who are passionate about customer engagement and have a knack for...