Administrator 3 - Business Systems

2 days ago

Bengaluru Karnataka, India MongoDB Full time

MongoDB is seeking a Salesforce support Admin for CRM Support team who is a proactive individual that can help us continually improve and enhance our Salesforce platform. The Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.

**Responsibilities**:

- Responsible for maintaining CRM systems including updates, enhancements, building reports, managing dashboards, workflows and security
- Should be able to manage deployments and versioning via deployment tools and manage Ci-CD pipelines
- Conduct knowledge-sharing sessions to educate existing build, frameworks, and best practices
- Effectively communicate and execute scalable CRM solutions and RCA to both business and technical stakeholders, ensuring alignment with business goals
- Create and maintains documentation related to important support processes
- Able to react quickly, lead and perform exceptionally during critical events
- Seek out ways to utilize SFDC to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace
- Identify opportunities to utilize Salesforce best practices, provide scalability and performance

**Qualifications**:

- Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent
- 4+ Years of Salesforce Admin & Devops Experience
- Understanding of systems architecture and ability to design scalable performance-driven solutions
- Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, process automation, reporting, etc.)
- Expert level knowledge and configuration experience in visual flows, basic apex and running queries
- Experience in deployment, versioning, Devops tools preferably Gearset
- Knowledge and experience with Agile and DevSecOps methodologies
- Proven analytical and problem-solving ability to grasp concepts quickly and deliver results against ambitious timelines
- Salesforce Basic and Advanced Certifications

**Success Measures**:

- In 3 months, you will have acquired complete knowledge of the CRM systems and tools at MongoDB and also have a full grasp of the current business process and implementations by working closely with the senior resources in the team
- In 6 months, you will have successfully mastered one or two critical modules in the Salesforce CRM area and become a technical SME in MongoDB Salesforce systems and implementations
- In 12 months, you will have established successful relationships with our key stakeholders and become the go-to person for anything related to Salesforce CRM

To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB, and help us make an impact on the world

MongoDB is an equal opportunities employer.

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