Customer Service Executive

1 week ago

Vikhroli Mumbai Maharashtra, India SCREENALL WINDOW FASHION LLP Full time

_Role:_
- To coordinate between customer and internal company functionaries
- Resolve customer issues and complaints effectively and efficiently
- Handle customer complaints and escalate complex issues to the appropriate channels for resolution, following up to ensure satisfactory outcomes
- Informs and/or updates the executives, peers, and subordinates on relevant information promptly
- Maintain an updated knowledge of the organization's products, services, and customer service policies
- Document customer interactions when necessary, compiling documents and forwarding information to interested parties
- Key Competencies:_
- Excellent verbal (English + Hindi ) and written (English) communication skills
- 3 to 5 years of previous customer service experience
- Ability to provide a positive customer experience
- Strong phone etiquette skills
- Customer satisfaction oriented mindset
- Ability to multitask, prioritize, and manage time effectively
- Establish and maintain good rapport with customers by using positive language and anticipating their needs
- Ability to maintain a calm and polite manner in stressful situations
- Familiarity with customer-relationship management (CRM) software programs is a plus

**Job Types**: Full-time, Permanent

Shift:

- Day shift

Ability to commute/relocate:

- Vikhroli, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 4 years (preferred)
- Customer service: 4 years (preferred)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

  • Customer Service Executive

    6 days ago

    Vikhroli, Mumbai, Maharashtra, India Buzzworks Bussiness Services Pvt Ltd Full time

    **Salary**: Up to ₹350,000.00 per year **Benefits**: - Health insurance - Leave encashment - Provident Fund Schedule: - UK shift Ability to commute/relocate: - Vikhroli, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required) **Experience**: - Customer service: 1 year (preferred) **Speak with the...

  • Customer Service Representative

    2 days ago

    Vashi, Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Full time

    **Responsibilities**: - Respond to customer inquiries, concerns, and feedback - Resolve product/service issues efficiently and professionally - Provide product information, pricing, and availability - Process orders, returns, and exchanges - Escalate complex issues to senior teams - Maintain accurate customer records and feedback - Meet or exceed customer...

  • Customer Service Executive

    4 days ago

    Mumbai, India Talent Corner HR Service Ltd Full time

    We have an opening for the post of Customer Service Executive in E-commerce company located at Andheri East. Details mentioned below: **Designation** **:Customer Service Executive** **Qualification** : Any Graduate **Experience** : 1 to 2 years of experience **Industry preferred**: E-commerce **Job location**: Andheri East (close by to Western Express...

  • Customer Service Executive

    2 days ago

    Vikhroli, India Vastu Housing Finance Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Role & responsibilitiesHandle customer queries, requests, and complaints over phone calls and other support channels.Manage customer retention and satisfaction through timely and effective resolution of concerns.Ensure prompt management and closure of all customer enquiries within defined timelines.Coordinate regularly with branch operations teams and branch...

  • Customer Service Executive

    2 weeks ago

    Vikhroli, Mumbai, Maharashtra, India Smart Employment Services Full time

    **Hirings for Customer Service Voice Process -International Voice Process** **Process - US Process - Upto 50k (Depending on last drawn )+ 50k Joining Bonus** **Process - UK Process - Upto 50k (Depending on last Drawn)** **Location - Vikhroli - Mumbai** **Experience - Need Minimum 1 Year of Experience in INTERNATIONAL Voice Process on papers...

  • Customer Service

    1 week ago

    Mumbai, India Tech Mahindra business service Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...

  • Customer Service Representative

    1 week ago

    Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Resolves product or service problems by investigating the customer's complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction. **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹18,000.00 per...

  • Customer Service Representative

    1 week ago

    Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Hiring for Customer Service Representative Note; ONLY KANNADA LANGUAGE REQUIRED Minimum 6 month of experience requied in customer service Day shift upto 22k in hand Location_ Vashi **Job Types**: Full-time, Permanent Pay: ₹16,000.00 - ₹22,000.00 per month **Benefits**: - Provident Fund **Language**: - English (preferred) - Kannada...

  • Client Servicing Executive

    2 weeks ago

    Vikhroli, Mumbai, Maharashtra, India SaffronBizz Solutions LLP Full time

    We have an excellent opportunity for the profile of **Client Servicing Executive.** **Qualification**: Graduation **Experience**: 1-2 years **Location**: Vikhroli - Client relations: Manage client relations and services - Presentation creation: Create and deliver presentations - Customer service: Provide excellent customer service - Account management:...

  • Customer Service

    2 days ago

    Vikhroli, Mumbai, Maharashtra, India Bigbang HR Advisors Full time

    customer service (Tamil)customer service (Tamil) **Salary**: ₹10,253.49 - ₹33,837.70 per month Ability to commute/relocate: - Vikhroli, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required) **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - total work: 1 year (preferred) - Customer...