Executive - Operations (Dispatch)

2 weeks ago

Chennai Tamil Nadu, India MOVIN Full time

**JOB ROLE & RESPONSIBILITIES**:

- To ensure delivery, pick up, connections from the hub to the branches every day in order to meet the service levels and customer experience.
- To identify and set up operation in new areas which can derive business and save cost by converting them into direct locations for better customer experience and control over operation.
- To design and execute routes so that day to day operation and contingencies are managed.
- To manage and roll out action plans in the event of contingencies to ensure service levels are met.
- To negotiate with Third Party Vendor’s and take the decisions on volume allocation.
- To resolve escalations from network and customers.
- To deliver result on productivity elements which are directly linked to operating cost.
- To deliver result on cost per piece plan.
- To help credit and Sales team to resolve billing disputes.
- To drive team on ground and in back office to get the desired results in terms of service agreed and cost effectiveness.
- To train new business partners. To train new team members.
- To undertake new assignment or project as per business, customer and operation needs.
- To manage records and retain them as necessary.
- To ensure operation is executed and compliant every single day.
- To manage & maintain day to day vendor relations and close Vendor bills in a timely & accurate manner.
- To maintain service reports, cost reports and billing reports of the branches.
- To constantly strive for the better customer experience and effective operation every day.
- To create atmosphere of trust between own team and internal as well as external customer.
- To promote safety and ensure all the possible safety precautions are taken by all the team members.

**Primary Responsibilities**:

- To ensure delivery, pick up, connections from the hub to the branches every day in order to meet the service levels and customer experience.

**Educational qualifications preferred**
- **Category**: Higher Secondary
- **Degree**: 12th/HSC/Intermediate

**Required work experience**
- **Years of experience**: 1 to 2

**Required Competencies**:
**Competencies**
- Achieve Result
- Serve and Delight our customers
- Collaborate and Partner with others

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