Patient Calling

1 week ago

Bommanahalli Bengaluru Karnataka, India Red road healthcare business solutions Full time

**Job description**
- We are seeking a dedicated and empathetic AR Patient Calling Medical Billing Specialist to join our healthcare billing team
- As an AR Patient Calling Specialist, you will be crucial in maintaining positive patient relationships and resolving outstanding accounts receivable (AR) balances
- Your primary responsibility will be to communicate professionally and compassionately with patients to address billing inquiries, clarify billing statements, and facilitate payment arrangements
- Your expertise in medical billing processes, insurance claims, and patient communication will be essential in ensuring timely and accurate resolution of outstanding balances while upholding our commitment to providing excellent patient care

**Responsibilities**:

- Contact patients via phone calls to address billing inquiries, clarify billing statements, and provide explanations of charges and insurance payments.
- Respond to patient questions, concerns, and disputes related to billing and insurance claims with a high level of empathy and professionalism.
- Review and analyse unpaid and partially paid accounts to identify overdue balances.
- Initiate follow-up calls to patients regarding overdue balances, outstanding invoices, and payment reminders.
- Work collaboratively with patients to establish payment arrangements and assist in setting up payment plans.
- Collaborate with the billing team to verify insurance coverage and confirm the accuracy of insurance claims submitted.
- Assist patients with understanding insurance benefits, coverage details, and claims processing procedures.
- Maintain accurate and up-to-date records of patient communications, payment arrangements, and any account updates.
- Ensure compliance with data protection and confidentiality regulations in handling patient information.
- Investigate and resolve billing disputes and discrepancies in a timely and effective manner.
- Escalate complex billing issues to the appropriate internal departments for further resolution.
- Review billing processes and patient interactions to identify opportunities for improvement and ensure adherence to best practices.
- Collaborate with the billing team to implement improvements in AR patient calling procedures.

Skills/Experience
- High school diploma or equivalent. An Associate s or Bachelor s degree in Healthcare Administration or a related field is a plus.
- Proven experience in medical billing, accounts receivable management, or a similar role with a strong focus on patient communication.
- Excellent verbal communication skills and the ability to convey complex billing information in a clear and empathetic manner.
- Strong problem-solving skills to address patient inquiries and billing discrepancies effectively.
- Knowledge of medical billing processes, insurance claims, and insurance verification procedures.
- Familiarity with healthcare billing software and electronic health record (EHR) systems.
- Ability to handle sensitive and confidential information with discretion and professionalism.

Pay: ₹300,000.00 - ₹500,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Fixed shift
- Night shift
- US shift

Application Question(s):

- Walk - in Face 2 Face Interview above 7pm to 12am

**Experience**:

- total work: 1 year (preferred)

Shift availability:

- Night Shift (preferred)

Work Location: In person

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