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Customer Care Executive(Female)

2 weeks ago

Belgaum, India Vega Auto Accessories Pvt. Ltd. Full time

### Key Responsibilities:

- **Customer Support**: Answer customer queries promptly and professionally through various communication channels.
- **Problem Resolution**: Handle and resolve complaints or issues efficiently, offering solutions that satisfy the customer.
- **Product Knowledge**: Provide accurate information about the company's products or services, ensuring customers understand how to use them.
- **Order Management**: Assist customers with order placements, returns, exchanges, and tracking.
- **Feedback Collection**: Gather customer feedback to help improve products, services, and customer experiences.
- **Database Management**: Maintain accurate customer records, including communication history, preferences, and issues.
- **Upselling & Cross-selling**: Identify opportunities to promote additional products or services based on customer needs.
- **Escalation Handling**: Ensure unresolved or complex issues are escalated to the appropriate department for further assistance.

## Skills and Qualifications:

- **Communication Skills**: Strong verbal and written communication abilities, with a focus on active listening.
- **Problem-Solving Skills**: Ability to think quickly and provide practical solutions.
- **Customer-Focused Attitude**: Patience and empathy for customers, with a focus on providing a positive experience.
- **Multitasking Ability**: Capable of managing several tasks simultaneously in a fast-paced environment.
- **Technical Proficiency**: Familiarity with CRM software, databases, and other relevant customer service tools.
- **Time Management**: Ability to prioritize tasks and meet deadlines while maintaining service quality.

This role requires a combination of strong interpersonal skills, attention to detail, and a proactive approach to ensuring customer satisfaction and loyalty.

Pay: ₹10,247.81 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (required)
- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- Hindi (required)

Work Location: In person

**Speak with the employer**
+91 9036942167