Call Center Executive

2 weeks ago

Ranjit Avenue Amritsar Punjab, India Cambridge International Academy Full time

As a Call Centre Executive, you will serve as the first point of contact for prospective students and parents, providing information, resolving queries, and ensuring a seamless communication experience.

**Key Responsibilities**:

- Handle inbound and outbound calls professionally and efficiently.
- Provide detailed information about study-abroad programs, visa processes, and related services.
- Address inquiries and resolve student or parent concerns promptly.
- Schedule appointments for counseling sessions and follow up on leads.
- Maintain accurate records of calls and interactions in the CRM system.
- Collaborate with the counseling and visa teams to ensure a cohesive approach.
- Meet daily, weekly, and monthly call and follow-up targets.

**Requirements**:

- Minimum qualification: Bachelor’s degree or equivalent.
- 1-2 years of experience in a call center or customer service role.
- Excellent verbal communication skills in English, Hindi, and Punjabi.
- Ability to handle high call volumes with a professional and empathetic approach.
- Proficiency in MS Office and CRM tools.
- Strong interpersonal skills and the ability to work in a team environment.
- Self-motivated, goal-oriented, and capable of multitasking.

**What We Offer**:

- Competitive salary with performance-based bonuses.
- A friendly and supportive work environment.
- Comprehensive training to enhance your skills.
- Opportunities for career growth and development.

Pay: ₹10,300.81 - ₹34,343.52 per month

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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