Tele Caller

**1. Scheduling Appointments**:

- **Primary Task**: Receiving inbound calls from customers seeking to service their vehicles.
- **Action**: Efficiently gather customer information (vehicle model, service history, issue description) and schedule appointments with technicians based on availability and customer needs.
- **Efficiency**: Optimize appointment scheduling to maximize service bay utilization and minimize customer wait times.

**2. Customer Relationship Management**:

- **Communication**: Maintain polite and professional communication with customers, both on the phone and potentially in person.
- **Building Rapport**: Actively listen to customer concerns, empathize with their situations, and build trust.
- **Follow-up**: Make follow-up calls to confirm appointments, remind customers of upcoming service, and inquire about their satisfaction after service completion.

**3. Service Information and Guidance**:

- **Knowledge Base**: Possess a good understanding of the dealership's service offerings, common vehicle problems, and basic repair procedures.
- **Guidance**: Provide customers with accurate information about service costs, estimated repair times, and available service options.
- **Upselling/Cross-selling**: Identify potential additional services or maintenance that could benefit the customer (e.g., tire rotations, fluid checks) and suggest them without being pushy.

**4. Handling Inquiries and Complaints**:

- **Problem Solving**: Address customer inquiries and resolve complaints efficiently and professionally.
- **Escalation**: Know when to escalate complex issues to service advisors or managers.
- **Documentation**: Maintain records of customer interactions, including complaints and resolutions, for future reference and service improvement.

**5. Outbound Calls**:

- **Promotional Calls**: Inform customers about special offers, service campaigns, or seasonal maintenance packages.
- **Service Reminders**: Contact customers whose vehicles are due for routine maintenance (e.g., oil changes, inspections).
- **Feedback Collection**: Conduct post-service surveys to gauge customer satisfaction and identify areas for improvement.

**6. Data Management and Reporting**:

- **Record Keeping**: Accurately record customer information, service history, and appointment details in the dealership's database.
- **Reporting**: Generate reports on call volumes, appointment scheduling efficiency, customer feedback, and other relevant metrics.

**Key Skills**:

- **Excellent Communication**: Clear and articulate verbal communication, active listening, and professional phone etiquette.
- **Customer Service Orientation**: Patience, empathy, and a genuine desire to help customers.
- **Product Knowledge**: Basic understanding of vehicle mechanics and service procedures.
- **Computer Skills**: Proficiency in using dealership management software and CRM systems.
- **Organizational Skills**: Ability to manage multiple calls, appointments, and customer inquiries efficiently.

**Challenges**:

- **Handling Difficult Customers**: Dealing with upset or demanding customers while maintaining composure and professionalism.
- **Meeting Targets**: Balancing customer satisfaction with appointment scheduling efficiency and upselling goals.
- **Keeping Up with Technical Information**: Staying updated on the latest vehicle technologies and service procedures.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Performance bonus

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person