Tele Caller Executive

6 days ago

Malappuram, Kerala, India Wood Mall Full time ₹ 2,40,000 - ₹ 4,80,000 per year

Job Summary

We are seeking a motivated and persuasive Telecaller to handle inbound and outbound calls, promote products/services, generate leads, and maintain strong customer relationships. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to achieve sales or service targets.

Key Responsibilities

  • Make outbound calls to potential and existing customers to promote products/services.
  • Handle inbound customer queries and provide accurate information.
  • Maintain and update customer database with current details.
  • Follow company communication scripts and guidelines effectively.
  • Understand customer needs and offer suitable solutions.
  • Generate qualified leads and schedule appointments for the sales team.
  • Achieve daily, weekly, and monthly call/target goals.
  • Record customer feedback, complaints, and escalate when necessary.
  • Stay updated with company products, offers, and policies.
  • Ensure professional, courteous, and customer-focused communication at all times.

Requirements

  • Minimum qualification: Graduate
  • Proven experience as a Tele caller, Customer Service Representative, or similar role (preferred).
  • Excellent verbal communication skills in [English / Regional language as per need].
  • Basic computer knowledge (MS Office, CRM, or call center software).
  • Strong listening and problem-solving skills.

Key Skills

  • Excellent communication and interpersonal skills.
  • Persuasive and confident approach.
  • Strong organizational and multitasking ability.
  • Target-oriented with good time management.
  • Positive attitude and teamwork spirit.

Job Types: Full-time, Permanent

Pay: ₹10, ₹20,000.00 per month

Benefits:

  • Leave encashment
  • Life insurance
  • Paid sick time

Work Location: In person

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