International Customer Service Advisor

7 days ago

Pune Maharashtra, India Mosahay associate pvt ltd Full time

An "international voice process" job description refers to a customer service role where you handle phone calls from customers located in different countries, requiring strong communication skills in multiple languages to address inquiries, resolve issues, and provide support while adhering to company policies and quality standards, often involving flexible shift timings due to different time zones. Key responsibilities may include: - **Handling inbound calls from international customers**:Answering customer questions, addressing complaints, and providing information about products or services. - **Resolving customer issues**:Troubleshooting problems, navigating customer concerns, and finding solutions within company guidelines. - **Maintaining customer satisfaction**:Ensuring a positive customer experience through courteous and professional interactions. - **Accurate data entry**:Recording customer details, interactions, and relevant information in CRM systems. - **Following call protocols**:Adhering to established scripts, quality standards, and call handling procedures. - **Proactive customer engagement**:Identifying potential issues and offering proactive solutions - **Language proficiency**:Fluency in English and at least one additional language depending on the region served. Required skills: - Excellent communication and interpersonal skills - Strong listening abilities to understand customer needs - Problem-solving and decision-making capabilities - Ability to work under pressure and meet deadlines - Adaptability to different cultural nuances and communication styles - Computer proficiency and CRM system knowledge Potential job titles:International Customer Service Representative, Voice Process Executive, Customer Support Specialist, and International Call Center Agent. **Job Types**: Full-time, Permanent Pay: ₹22,518.52 - ₹25,557.98 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Monday to Friday - Rotational shift - UK shift - US shift Supplemental Pay: - Performance bonus Work Location: In person Expected Start Date: 27/02/2025

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