Spares Order Process Officer

3 days ago

Coimbatore, India Ontrack HR Services Private Limited Full time

**Position Objective***

Function as a Coordinator in a variety of Spares parts order related activities.

**Key Responsibilities
- Co-ordination with customer in a professional way and provide prompt response and best possible solution to the queries from them.
- Prepare and send the spare offer on time to the customers in different currencies based on the customer requirement and follow up.
- To discuss internally with the technical experts as necessary and make sure offer is sent for the right parts.
- Maintain good Customer relation and address / resolve their issues concerning Spare parts or Repairs activity.
- Co-ordination with Parent Company (UTCH and UTUS) about the customer related orders, payments, shipments and related.
- Monitoring and handling of all import shipments at customs about duty, delivery delay, and clearing the query from customs by submitting requested documents.
- Preparation of Technical Write up and Catalogue for the clearance of all import consignments.
- Ensure regulations of all export process and monitor work according to corporate and local policies and evaluate all new custom requirements and implement with due discussions.
- Handle all warranty / goodwill replacement of parts from UTCH/UTUS/UTCN and shipments to customers or UTIN and related follow ups.
- Follow up for timely return of RMA parts.
- Prepare reports for internal reviews and team meetings.
- Other related tasks that may be added from time to time.

**Requirements**:
**Basic qualification
University degree.

**Experience
Minimum of 5 to 10 years’ experience in a reputed company

Basic working knowledge in ERP systems (like SAP / IFS)

**Language skills
Should have good proficiency in English to read, write, speak and good spoken Tamil and Hindi.

**Skills and Capabilities (Professional Skills)
- Proven work experience in a similar role
- Discretion with Confidential information
- Strong oral and written communication skills
- Ability to set priorities and manage time
- Ability to work independently as needed with minimum direct supervision and intervention

**Most Significant Core Behaviours
- Good Team player
- Strong interpersonal skills
- Good reasoning abilities and sound judgement
- Good organizational skills
- Pro-active and Self-motivated
- Honest and open in giving and receiving feedback

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