Customer Service Officer

1 week ago

Gurugram Haryana, India Infiniserve IT Solution Pvt Ltd Full time

**Position**:Customer Experience Executive**

**Experience Required**:Minimum 1 year in International Customer Support (Voice) with Upselling experience**

**Key Responsibilities**:

- Handle international customer queries through calls with professionalism and empathy.
- Provide accurate information, resolve issues, and ensure high-quality customer experience.
- Identify customer needs and offer appropriate products/services through **upselling and cross-selling techniques**.
- Maintain customer satisfaction by following standard processes and service guidelines.
- Document interactions, feedback, and resolutions in CRM tools.

Work closely with the team to achieve customer support and sales targets.
- Ensure compliance with company policies and international quality standards.

**Skills & Qualifications**:

- Minimum 1 year of experience in **International Customer Care/CCE role**.
- Strong communication skills in English (verbal & written).
- Proven ability in **upselling / cross-selling**.
- Problem-solving attitude with customer-centric mindset.
- Ability to work in a target-driven environment.
- Flexible with rotational shifts (including night shifts).

**Salary & Benefits**:

- **Fixed salary : 36000 per month**:

- **Performance based incentives : up to**₹**15000 per month**:

- Competitive salary with incentives on upselling.
- International exposure and career growth opportunities.
- Friendly and professional work environment.

**Contact No. 9430856675**

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- How soon you can join if Selected?

**Experience**:

- international sales: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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