Customer Service Outbound

2 days ago

Wagle Estate Thane Maharashtra, India Shaadi.Com Full time

**Location**: Thane
**Shift**: Day Shift

**Job Summary**

**Key Responsibilities**
- Handle customer concerns with **utmost professionalism, discretion, and empathy**.
- Provide **personalized resolutions**, ensuring complete ownership until closure.
- Document every interaction accurately in **CRM/ticketing systems**.
- Maintain **high service levels (SLAs)** while managing multiple tasks efficiently.
- Escalate complex or sensitive cases to senior teams, keeping clients informed.
- Collaborate with peers and managers to enhance the **premium customer experience journey**.

**Qualifications**
- Minimum 2 **years of voice process experience** (mandatory).
- Strong **English verbal and written communication skills**; ability to converse confidently with global clients.
- Excellent **problem-solving, multitasking, and interpersonal skills**.

**Preferred Skills**
- Prior experience in **Customer Service**:

- Ability to handle **high-value clients with tact and discretion**.
- Strong relationship management skills with a **customer-first approach**.
- Be part of India’s **leading matchmaking brand** with a global presence.
- Opportunity to work closely with **VIP, NRI, and HNI clients**.
- Attractive compensation with **career growth opportunities**.
- Exposure to **world-class customer service standards**.

**Job Types**: Full-time, Permanent

Pay: ₹35,000.00 - ₹50,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 2 years (required)

**Language**:

- English (preferred)

Work Location: In person

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