Client Experience Executive

1 day ago

Mysuru Karnataka, India Singavi Computers Full time

**About Us**

Singavi Computers, established in 2001, is one of the leading end-to-end solution providers in the IT space. We cater enterprise-class solutions to SOHO, MSME, large Enterprises and Government Sectors. We have a dedicated retail department which is concentrated on the consumer side of the business and our corporate team is focused on enterprise business.

**Role Definition**

The customer experience Executive is responsible for the organizational running of the daily administrative operations of the company, which involves handling the calls, creating a relevant database, coordinating with customers for lead follow up coordinating with vendors and distributors for pricing, preparing the quotations, updating the stock list and following a reporting format. He/she will be reporting to the back office manager and will be expected to undertake various office support tasks related to back end department.

Checking for new tenders on tender websites like GeM, tender24*7, eProcurement etc., and working with OEMs on getting the pricing, Relevant documents and participating in the tenders.

Post that follows up on the status of the tenders Checking for new organizations (Government and Corporate both) and reaching them via call, setting a context about our company, sharing our company profile and following up with them for the requirements.

Understand customer/client requirements, Inquire for the current market prices from OEMs and Vendors, and Prepare quotations. Following up for the status respectively. Provide backup coverage to other functions within the unit.

Proven experience in back office or other similar administrative role and Knowledge of “Back-office” responsibilities

Excellent customer service skills with the ability to diffuse difficult customer challenges and possess excellent problem solving skills Demonstrated ability in time management, smart working & ownership skills.

Good communication skills* and Strong decision making ability

Proficient knowledge in MS Office (Excel, Powerpoint, Word)*

Growth in Organisation : Develop Selling skills and business knowledge to grow as a BDM or Business Account Managers

**Benefits**

Insurance
Telephone reimbusment
- Private Health Insurance
- Training & Development

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 2 years (required)

**Speak with the employer**
+91 9886730035
- Health insurance

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