Unified Systems Operator-enterprise Operations

570557BR

**Why Kyndryl**
- Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.-
**Your Role and Responsibilities**
- Timely respond to alerts, provide 24/7 support to ensure mínimal downtime of IT infrastructure and Critical Business Applications of EY.
- Monitoring and validation of events/alerts generated in EY monitoring toolset.
- Use insights to correlate alerts/events and other operational data to enable consistent and valid ticket creation.
- Incident assignment and coordination between Event Monitoring & other higher-level technical support team for service restoration.
- Efficiently handle tickets by identifying, prioritizing, assigning, resolving and communicating to appropriate team to provide highest level of service to Business.
- Handle Service Requests logged for AD account unlock and password reset within the defined SLA.
- Incident Management - perform first level troubleshooting of all incidents with proper documentation and escalating/resolving incidents, as per defined process.
- Provide necessary support to monthly windows server patching activity and other preventative tasks.
- Work in tandem with Shift Leads/SMEs and escalate any potential outages or abnormal situations to their notice immediately.

**Required Technical and Professional Expertise**
- Good knowledge on Windows Operating System.
- Knowledge on Windows and Linux based Server technologies.
- Knowledge on Networking and Computer fundamentals.
- Basic understanding of IT infrastructure devices and monitoring tools.
- Basic knowledge of ITIL terminology (Incident, Change, Problem, Service Requests etc.).
- Experience working with monitoring tools (SCOM, NNMi, OMi) will be an added advantage.
- Experience in troubleshooting in any of the following platforms:

- Windows desktop, Windows servers, Linux and Network.
- Good problem-solving skills and a high degree of self-motivation
- Willing to work in rotating shifts and flexible schedule in 24/7 environment.
- Equally comfortable working independently or collaboratively often under strict SLA’s.
- Capable of multi-tasking, good time management and prioritization of workload.
- Able to articulate clearly and precisely to Business and other Technology groups.

**Preferred Technical and Professional Experience**
- Experience working with monitoring tools (SCOM, NNMi, OMi) will be an added advantage.
- Experience in troubleshooting in any of the following platforms:

- Windows desktop, Windows servers, Linux and Network.
- Good problem-solving skills and a high degree of self-motivation
- Willing to work in rotating shifts and flexible schedule in 24/7 environment.
- Equally comfortable working independently or collaboratively often under strict SLA’s.
- Capable of multi-tasking, good time management and prioritization of workload.
- Able to articulate clearly and precisely to Business and other Technology groups.

**Required Education**
- Bachelor's Degree

**Preferred Education**
- Master's Degree

**Country/Region**
- India

**State / Province**
- MULTIPLE

**City / Township / Village**
- MULTIPLE CITIES

**City / Township / Village 1**
- IN_KA_BANGALORE

**City / Township / Village 2**
- IN_TG_HYDERABAD

**City / Township / Village 3**
- IN_TN_CHENNAI

**City / Township / Village 4**
- IN_UP_NOIDA

**City / Township / Village 5**
- IN_MH_PUNE
- Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Other things to know**Primary job category**
- Technical Specialist

**Role ( Job Role )**
- Unified Systems Operator

**Employment Type**
- Full-Time

**Contract type**
- Regular

**Position Type**
- Early Professional

**Travel Required**
- No Travel

**Company**
- (Y030) Kyndryl Solutions Private Limited

**Is this role a commissionable/sales incentive based position?**
- No