Service Delivery Administrator

1 week ago

Gurgaon, India NTT Ltd. Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

The Support Service Level Manager ensures that Dimension Data delivers on contractual agreements with clients. They typically deal with a small number of large clients. In some instances, they may be assigned to one or more large clients with a complex delivery environment.

The Support Service Level Manager is responsible for client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA) and other contracts.

**Working at NTT**

1. Take responsibility for tracking performance to contracted service definitions and service level agreements and to take corrective action where needed.

2. Be accountable for ensuring that a culture of service management excellence is developed and maintained by the delivery team.

3. Proactively identify risks to delivery and drive the implementation of the appropriate solution.

4. Ensure service delivery by ensuring that the right employees, equipment and products are deployed and available and that the service delivered meets the quality requirements agreed with the client.

5. Assist the Sales team to identify opportunities to up sell services and to track other opportunities that may emerge.

6. Contribute to and optimise the contract renewal process.

7. Ensure problems and incidents escalated are either resolved or further escalated.

8. Build effective working relationships with internal stakeholders involved in the account or portfolio of accounts.

**What will make you a good fit for the role?**

**A career at NTT means**:

- Being part of a **global pioneer -** where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of **cutting-edge technology -** backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
- ** Making a difference -** by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
- Being **your best self -** in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
- Having ongoing opportunities to **own and develop your career -** with a personal and professional development plan and access to the broadest learning offerings in the industry.

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