Customer Support Executive

3 days ago


Bengaluru Karnataka, India The Orange Health Full time

**JOB DESCRIPTION - Customer Support Executive (Voice & Non-Voice)**

**Experience**: 6 months - 3 years

**Key Responsibilities**:

- Maintain a **positive, empathetic, and professional** demeanor while interacting with customers.
- Communicate clearly and confidently in **Hindi and English**—**Hindi speaking is mandatory**.
- Accurately document customer interactions, feedback, and issues in the system.
- Follow up with customers as needed to ensure resolution and satisfaction.
- Collaborate with internal teams to escalate and resolve complex queries or concerns.
- Provide feedback and suggestions to improve customer service processes and support systems.
- Meet or exceed daily, weekly, and monthly performance targets and service levels.
- Handle multiple queries simultaneously while maintaining accuracy and attention to detail.

**Requirements**:

- 6 months to 3 years of experience in a **customer support or call center** environment (voice or non-voice).
- **Fluency in Hindi is mandatory;** good communication skills in English are also required.
- Typing speed of **30-40 words per minute (WPM)** with good accuracy.
- Strong interpersonal and problem-solving skills.
- Ability to work in a fast-paced, high-volume environment.
- Basic computer skills and familiarity with customer service software, CRM systems, and tools.
- Willingness to work in shifts, if required.

Pay: ₹16,000.98 - ₹19,000.57 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Evening shift
- Morning shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Kormangala, Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Customer support: 1 year (preferred)



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