Front Office Associate

2 days ago


Nellore, India Ilara Hotel & Spa Full time

**Key Responsibilities**:
**Guest Relations & Service**
- Welcome all guests with warmth, courtesy, and professionalism.
- Ensure a smooth check-in and check-out process for all guests.
- Anticipate and respond promptly to guest needs and requests.
- Handle VIP and corporate guest arrivals and coordinate with other departments for special arrangements.
- Maintain an updated knowledge of hotel services, facilities, and promotions.

**Reservations & Room Management**
- Manage room allocations and coordinate with housekeeping for readiness.
- Handle reservations, cancellations, and modifications efficiently.
- Liaise with the sales and reservations team regarding corporate bookings and group check-ins.
- Maintain accurate records of room availability and guest preferences.

**Communication & Coordination**
- Coordinate with all departments (Housekeeping, F&B, Engineering, etc.) to ensure guest satisfaction.
- Manage guest complaints and escalate unresolved issues to the Duty Manager when required.

**Billing & Cashiering**
- Process billing, payments, and foreign currency transactions accurately.
- Ensure corporate billing instructions and agreements are followed.
- Maintain proper records and ensure transparency in all financial transactions.

**Corporate Guest Handling**
- Ensure fast, discreet, and professional service for business travelers.
- Manage conference room bookings and assist with meeting arrangements if required.
- Maintain relationships with key corporate clients and travel desk representatives.

**Standards & Grooming**
- Adhere to hotel grooming standards and maintain a professional appearance at all times.
- Follow all standard operating procedures (SOPs) and maintain confidentiality of guest information.
- Uphold brand standards and maintain a professional demeanor at all times.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 per month

**Benefits**:

- Provident Fund

Work Location: In person



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