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Customer Success Executive
2 weeks ago
Designation
- Customer Success Associate
COMPANY **:FLIPKART**
(**VOICE PROCESS**)
Experience
- 0-1 years
Salary Offered
- : 14K CTC -15K CTC -16K CTC
Job Location
- Gurgaon / Delhi
Day/Night shift - (flexible shift) **WORK FROM HOME**
Industry : CRM/Call Centers/BPO/ITES
Education: 12th/ any Graduates
**Working days**: 6 days
**Shifts **:9hrs
**PURPOSE OF POSITION**
**PRIMARY DUTIES AND RESPONSIBILITIES**
- Follow procedures methodically to accurately respond to customers on Call.
- Provide quotes and information to customers related to their product.
- Provide information including Delivery timeand other quires related to product.
- Fulfill invoice requests on purchased products.
**ELIGIBILITY-**
- Should have working Laptop/PC and High-speed internet with minimum 5 mbps speed.
- Should have minimum 6 months experience in BPO. Freshers also considered.
- Should be proficient in spoken and written English & Hindi
- All agents to be cross skilled to manage all channel interactions
- Should be comfortable working any 24/7 shift.
**WORK CULTURE-**
- Work from Home.
- 6 days a week with 1 rotational off
- 24/7any 9 hours shift
**Job Types**: Full-time, Regular / Permanent, Fresher
**Salary**: ₹14,000.00 - ₹16,000.00 per month
**Benefits**:
- Work from home
Schedule:
- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift
- Weekend availability
Ability to commute/relocate:
- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- fluent English (preferred)
- Hindi (preferred)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)