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Customer Success Executive

2 weeks ago


Gurgaon, India vertex global services Full time

Designation
- Customer Success Associate

COMPANY **:FLIPKART**

(**VOICE PROCESS**)

Experience
- 0-1 years

Salary Offered
- : 14K CTC -15K CTC -16K CTC

Job Location
- Gurgaon / Delhi

Day/Night shift - (flexible shift) **WORK FROM HOME**

Industry : CRM/Call Centers/BPO/ITES

Education: 12th/ any Graduates

**Working days**: 6 days

**Shifts **:9hrs

**PURPOSE OF POSITION**

**PRIMARY DUTIES AND RESPONSIBILITIES**
- Follow procedures methodically to accurately respond to customers on Call.
- Provide quotes and information to customers related to their product.
- Provide information including Delivery timeand other quires related to product.
- Fulfill invoice requests on purchased products.

**ELIGIBILITY-**
- Should have working Laptop/PC and High-speed internet with minimum 5 mbps speed.
- Should have minimum 6 months experience in BPO. Freshers also considered.
- Should be proficient in spoken and written English & Hindi
- All agents to be cross skilled to manage all channel interactions
- Should be comfortable working any 24/7 shift.

**WORK CULTURE-**
- Work from Home.
- 6 days a week with 1 rotational off
- 24/7any 9 hours shift

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹14,000.00 - ₹16,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift
- Weekend availability

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- fluent English (preferred)
- Hindi (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)