Housekeeping - Field Officer

**Job Title**: Housekeeping Field Officer

**Department**: Housekeeping
**Reports to**: Housekeeping Manager / Supervisor
**Location**: Gurgaon

**Job Summary**:
The **Housekeeping Field Officer** is responsible for overseeing and ensuring the cleanliness, maintenance, and overall operational efficiency of housekeeping services across various properties or facilities. This role involves direct supervision of housekeeping staff, monitoring quality standards, conducting inspections, and ensuring that all housekeeping activities are performed in accordance with company policies, client expectations, and health and safety regulations.

**Key Responsibilities**:

- **Staff Supervision & Management**:

- Supervise and manage housekeeping teams assigned to specific properties or locations.
- Assign daily tasks and responsibilities to housekeeping staff to ensure coverage and efficient operations.
- Provide training and guidance to staff to maintain high standards of cleanliness and customer service.
- Monitor staff performance and provide feedback or corrective action when necessary.
- **Quality Control & Inspections**:

- Conduct regular inspections of public areas, and facilities to ensure cleanliness and hygiene standards are met.
- Evaluate and ensure the quality of cleaning materials, tools, and equipment used by the team.
- Address and resolve any discrepancies or complaints regarding cleanliness or housekeeping services.
- Ensure all cleaning tasks are completed as per the company’s standard operating procedures (SOPs).
- **Inventory Management**:

- Monitor and manage inventory of housekeeping supplies, including cleaning agents, linens, toiletries, and other essentials.
- Place orders for supplies as needed and ensure stock is maintained at optimal levels.
- Track and report any damages or missing items and ensure proper inventory management.
- **Customer Service & Client Liaison**:

- Serve as a point of contact for client or customer inquiries related to housekeeping services.
- Address guest complaints or requests promptly and professionally to maintain customer satisfaction.
- Ensure all client-specific requirements are met and consistently exceed expectations.
- **Health & Safety Compliance**:

- Ensure all housekeeping staff adhere to safety protocols, including the proper use of cleaning chemicals and equipment.
- Ensure compliance with health and safety standards and regulations related to cleanliness and hygiene.
- Maintain awareness of environmental sustainability practices in housekeeping operations.
- **Reporting & Documentation**:

- Maintain accurate records of inspections, housekeeping services, inventory levels, and staff performance.
- Prepare daily, weekly, or monthly reports as required by the housekeeping manager or senior management.
- Report any maintenance issues or concerns to the maintenance team for timely resolution.
- **Operational Support**:

- Assist in the development and implementation of housekeeping policies, procedures, and quality standards.
- Collaborate with other departments (e.g., maintenance, front desk) to ensure smooth and efficient hotel or facility operations.
- Participate in team meetings to discuss operational challenges, solutions, and improvements.

**Required Qualifications**:

- **Education**:

- High School Diploma or equivalent; additional certification in hospitality or housekeeping management is a plus.
- **Experience**:

- At least 2-3 years of experience in housekeeping or hospitality management, with at least 1 year in a supervisory or field officer role.
- Familiarity with housekeeping operations, cleaning techniques, and equipment.
- **Skills**:

- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to inspect and evaluate housekeeping tasks and performance.
- Attention to detail and problem-solving abilities.
- Proficiency in using housekeeping management software and other related tools.
- Knowledge of health, safety, and environmental practices in housekeeping.
- **Physical Requirements**:

- Ability to stand, walk, or move for long periods.
- Ability to lift and carry housekeeping materials or equipment.
- Ability to work in a fast-paced environment and under pressure.

**Preferred Qualifications**:

- Previous experience working in a similar role within the hospitality industry
- Knowledge of inventory management and budgeting for housekeeping operations.
- Understanding of sustainable and green cleaning practices.

**Personal Attributes**:

- **Attention to Detail**: Consistently checks work for quality, ensuring that standards are met.
- **Leadership**: Inspires and motivates a team, leading by example.
- **Problem-Solving**: Can think quickly and find solutions to issues as they arise.
- **Customer-Focused**: Committed to providing an excellent service experience for guests and clients.

**Work Environment**:

- The role involves fieldwork across multiple properties or locations a