Customer Relationship Executive

2 weeks ago

Mysore, India shah automobiles mysore private limited Full time

**Job Summary**
Primary role of an CRE in a service-marketing role is to increase job inflow into the
workshop. There are 3 types of CRE:
CRE- Appointment booking
CRE-Service marketing
CRE-Concern resolution
**Responsibilities and Duties**
Stationed at back office - reporting to CRM.
Generate enough business at workshop for optimal utilization of shop floor /
technician through appointment booking.
Increase productivity and revenue by doing service marketing activities as per
guidelines.
Send service reminders to customers
Call loyal and lost customers for dealership events as per contact calendar.
Conduct customer events / activity at dealership.

Provide MIS reports.
Assist in event planning for customers.
Assist in generating various MIS and reports related to service booking, pick &
drop, contact calendar, lost customer tracking, customer verbatim analysis,
Pareto analysis of customer concerns and concern age analysis.
Ensuring PSF calls.
**Required Experience, Skills and Qualifications**
Good telephone etiquette and persuasive in nature.
Should be alert and receptive.
Must be very organized professional.
Good computer skill on MS Excel, Word and Power Point.
Graduate in any discipline.
Any training in customer care industry with telephone handling skills.
**Benefits**
Salary and insurance

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹8,500.00 - ₹12,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Morning shift

Supplemental pay types:

- Overtime pay

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 9148912757

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