Customer Care Executive

6 days ago

Bengaluru Karnataka, India Delphic Jobs Full time

We are looking for a **Customer Support Representative** who embodies compassion and problem-solving skills, with a focus on building relationships to provide exceptional support to our international clientele. Below are the key responsibilities and qualifications for this role.

Key Responsibilities
- **First-Class Support**: Handle incoming customer inquiries via phone, delivering prompt and accurate solutions.
- **Issue Resolution**: Efficiently resolve customer concerns related to products or services, ensuring a seamless experience.
- **Detailed Documentation**: Maintain accurate records of customer interactions and resolutions within our CRM system.
- **Escalation Management**: Skillfully escalate complex issues to the appropriate teams while maintaining ownership until resolution.
- **Product Expertise**: Cultivate a deep understanding of our products, services, and policies to provide informed assistance.
- **Collaborative Teamwork**: Work closely with team members, sharing insights to continuously improve processes and customer satisfaction.
- **Quality Assurance**: Adhere to rigorous quality standards, KPIs, and company guidelines to deliver exceptional service.
- **Global Mindset**: Demonstrate cultural sensitivity and language proficiency to effectively interact with diverse customers.

Qualifications and Skills
- **Education**: High school diploma or equivalent; a college degree is preferred.
- **Experience**: Prior experience in customer service, call center, or a related field is advantageous.
- **Language Proficiency**: Fluency in English (verbal and written) is essential; additional language skills are a plus.
- **Technical Savvy**: Familiarity with CRM tools and call center software is beneficial.

Soft Skills
- **Communication**: Exceptional verbal communication and active listening skills.
- **Problem-Solving**: Strong problem-solving and critical-thinking abilities.
- **Resilience**: Ability to manage stress and maintain composure in challenging situations.
- **Cultural Awareness**: Adaptability and sensitivity to interact with diverse customers.

What We Offer
- **Competitive Compensation**: Competitive salary with performance-based incentives.
- **Comprehensive Training**: Robust training and onboarding program to equip you for success.
- **Growth Opportunities**: Opportunities for career advancement and professional development.
- **Excellent Benefits**: Health insurance, PF, and other company benefits (specific details may vary).

This role is ideal for individuals who thrive in dynamic environments and are passionate about delivering high-quality customer service. If you possess the required skills and are eager to join a global team dedicated to excellence, we encourage you to apply.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹400,000.00 - ₹700,000.00 per year

**Benefits**:

- Commuter assistance
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus
- Shift allowance

Work Location: In person

Expected Start Date: 03/01/2025

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