Operations Executive
9 hours ago
**JOB OVERVIEW**
**JOB RESPONSIBILITIES**
- Provide informative support, addressing inquiries, concerns, and providing assistance with healthcare-related matters to clients and healthcare providers.
- Liaise with insurance companies to verify patient coverage, pre-authorizations, and claims processing.
- Assist patients in understanding insurance policies, coverage details, and financial responsibilities.
- Advocate for patients in resolving insurance-related issues.
- Establish and maintain service level agreements (SLAs) to ensure timely response and resolution of patient queries and concerns.
- Implement and monitor processes to meet or exceed defined TAT standards.
- Track MIS for developments with respect to ongoing processes in insurance claims of patients.
**QUALIFICATIONS**
- Bachelor’s degree in Healthcare Administration, Business, or a related field.
- Previous experience in customer service, preferably in healthcare or insurance sector.
- Strong communication and interpersonal skills.
- Knowledge of healthcare insurance processes and regulations.
- Detail-oriented with the ability to manage and prioritize tasks effectively.
**Job Types**: Full-time, Permanent
**Salary**: From ₹25,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Provident Fund
Schedule:
- Day shift
**Experience**:
- Operations: 1 year (preferred)
- Healthcare management: 1 year (required)
Ability to Commute:
- Gurugram, Haryana (required)
Work Location: In person
**Speak with the employer**
+91 9971765585
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