Customer Relations Representative

2 days ago

Noida Uttar Pradesh, India QueueBuster Full time

**Position Title**: Key Account Manager (KAM)

**Location**: Noida

**Position Type**: Full-Time

**Experience**: 1-2 years

**About DPD Technologies**

Our product - QueueBuster is a powerful Mobile POS Solution for all kinds of businesses. From large format retail stores to small carts and kiosks, QueueBuster has all that

you need to run your business like a breeze. Manage your Products, Inventory, Loyalty and CRM from a single location, anytime anywhere

Our employees work together and play together, creating an atmosphere that is collaborative and supportive, flexible and empowering.

The main role of the KAM is to develop relationships with a portfolio of major clients to ensure they do not turn to competition. Acquiring a thorough understanding of

key customer needs and requirements. Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives.

**Primary Responsibilities**
- Managing implementation of all services and terms & conditions as committed to customer
- Upselling products and services to customer’s internal stake holders across departments and group companies (if any)
- Ensuring high levels of engagement with clients
- Complete responsibility for renewing the account year on year at higher margins
- Mapping new service offerings and customized options for the customer and coming up with new revenue streams
- Coordinating with all internal stake holders at QB to execute campaigns
- Handling all client’s escalations and ensure adherence to processes to ensure customer delight
- Exceeding revenue targets from renewals, upselling and cross selling

**Educational and Experience Requirements**
- MBA from a Tier1/Tier 2 institute
- 0-1 years of relevant experience
- Ability to create a rapport with clients and maintain long term relationships with the decision makers
- Good networking and understanding/knowledge of B2B SaaS industry
- Should have impeccable communication (verbal, listening, writing) & presentation skills
- Self-starter/self-reliant, self-motivated and willing to take up challenges, learn and develop
- Good negotiation skills, competitive and confident approach

**You Are**
- A creative thinker with progressive ideas
- A highly motivated self-starter
- Able to function in a fast-moving startup environment
- Able to think strategically, yet focus on execution
- Highly data driven

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Monday to Friday
- Morning shift

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9319454343

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