Teacher Operations

12 hours ago

Andheri East Mumbai Maharashtra, India Artium Academy Full time

Our Company

Artium Academy is the first of its kind online music academy with an Academic Board featuring the

industry greats - Sonu Nigam, Shubha Mudgal, KS Chitra, Aruna Sairam, Aneesh Pradhan, Raju Singh, Loius

Banks, Gino Banks & Ananth Vaidyanathan

At Artium Academy, our mantra is to provide an advanced learning platform, packed with virtual tools,

enabling users to learn music in a fun and interactive way

Making music available to everyone. We pride ourselves in being a company driven by technology. Music

is the beating heart of our platform, while tech is the brainpower enabling innovative ideas of engaging

with our students & teachers.

The Opportunity

We are currently hiring an to join our team and

be responsible for facilitating teacher relations and all daily operations benchmarks as required with the

aim of building a positive and engaged performance environment.

What You’ll Do
- Building strong relationships with teachers that will be sustainable in the longer run.
- Managing a group of 150 skilled teachers & aligning them to the expectations of the ecosystem.
- Identifying, analyzing, and initiating the escalation process in for Artium Academy based on the

escalation criteria.
- Manage teacher escalations and coordinate resolution efforts with key stakeholders (internal and

external) by working cross-functionally to ensure issue ownership, action items, and

communications are fulfilled.
- Ensure customer escalations are resolved within agreed upon timelines, process change ideas are

implemented, and Influence others towards action and change.
- Address operational issues and concerns in a timely fashion.
- Managing Teacher Calender & slot effectively so that the customer experience is intact.
- Evaluate & Priortise feature enhancements & product backing while balancing the needs of

teachers, internal stakeholders & partners.

Executive - Teacher Relationship & Operations
- Strive to develop collaborative & constructive relationships
- with internal & external stake-holders.
- Evaluate current operational strategies and recommend improvements.
- Generate operational reports for management as needed.

What You Need to Succeed
- Excellent Team player who is naturally curious about navigating a startup setting, flexible &
comfortable with ambiguity.
- Drive to think beyond the obvious, solve problems & deliver solutions.
- Tenacious in the face of challenges & responsible for the impossible.
- Ability to priortize, assess competing priorities & narrow your focus.
- Willingness to roll up the sleeves & get the job done.
- Ability to display empathy towards a diverse set of stakeholders & strive to walk in their shoes.

What You Need To Have
- Bachelors/Masters
- 1- 3 years of Experience in similar domain

What We Offer You
- Hike on your Current CTC + Performance Based Stock Options
- Become a part of the Pilot Batch and cherish the opportunity of witnessing and even contributing

to the setting up of the systems & processes.
- Make consistent, significant opportunistic contributions, and be privileged to grow with the

company at a rampant speed
- With a flat hierarchy, enjoy the liberty of working directly under the guidance of stellar leaders.

Pay: ₹10,578.99 - ₹30,000.00 per month

**Language**:

- English (preferred)

Work Location: In person

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