
Teacher Operations
3 days ago
Our Company
Artium Academy is the first of its kind online music academy with an Academic Board featuring the
industry greats - Sonu Nigam, Shubha Mudgal, KS Chitra, Aruna Sairam, Aneesh Pradhan, Raju Singh, Loius
Banks, Gino Banks & Ananth Vaidyanathan
At Artium Academy, our mantra is to provide an advanced learning platform, packed with virtual tools,
enabling users to learn music in a fun and interactive way
Making music available to everyone. We pride ourselves in being a company driven by technology. Music
is the beating heart of our platform, while tech is the brainpower enabling innovative ideas of engaging
with our students & teachers.
The Opportunity
We are currently hiring an to join our team and
be responsible for facilitating teacher relations and all daily operations benchmarks as required with the
aim of building a positive and engaged performance environment.
What You’ll Do
- Building strong relationships with teachers that will be sustainable in the longer run.
- Managing a group of 150 skilled teachers & aligning them to the expectations of the ecosystem.
- Identifying, analyzing, and initiating the escalation process in for Artium Academy based on the
escalation criteria.
- Manage teacher escalations and coordinate resolution efforts with key stakeholders (internal and
external) by working cross-functionally to ensure issue ownership, action items, and
communications are fulfilled.
- Ensure customer escalations are resolved within agreed upon timelines, process change ideas are
implemented, and Influence others towards action and change.
- Address operational issues and concerns in a timely fashion.
- Managing Teacher Calender & slot effectively so that the customer experience is intact.
- Evaluate & Priortise feature enhancements & product backing while balancing the needs of
teachers, internal stakeholders & partners.
Executive - Teacher Relationship & Operations
- Strive to develop collaborative & constructive relationships
- with internal & external stake-holders.
- Evaluate current operational strategies and recommend improvements.
- Generate operational reports for management as needed.
What You Need to Succeed
- Excellent Team player who is naturally curious about navigating a startup setting, flexible &
comfortable with ambiguity.
- Drive to think beyond the obvious, solve problems & deliver solutions.
- Tenacious in the face of challenges & responsible for the impossible.
- Ability to priortize, assess competing priorities & narrow your focus.
- Willingness to roll up the sleeves & get the job done.
- Ability to display empathy towards a diverse set of stakeholders & strive to walk in their shoes.
What You Need To Have
- Bachelors/Masters
- 1- 3 years of Experience in similar domain
What We Offer You
- Hike on your Current CTC + Performance Based Stock Options
- Become a part of the Pilot Batch and cherish the opportunity of witnessing and even contributing
to the setting up of the systems & processes.
- Make consistent, significant opportunistic contributions, and be privileged to grow with the
company at a rampant speed
- With a flat hierarchy, enjoy the liberty of working directly under the guidance of stellar leaders.
Pay: ₹10,578.99 - ₹30,000.00 per month
**Language**:
- English (preferred)
Work Location: In person
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