Avaya Voice

2 weeks ago

Mumbai Maharashtra, India Acute Informatics Pvt. Ltd Full time

**Min 1-1.5 yrs. of experience on Avaya voice Platform.**
- 8*8 Rotational shifts
- Monitoring and providing break fix services to DHL offices in Chennai.
- Configuration of extension and Agent ID.
- Knowledge on Avaya Command lines to monitor Trunk status, PRI lines or Avaya devices.
- Should know how to take trace.
- Providing technical support to end user on Avaya and related queries.
- Should be well experienced on Avaya IP phones installation, configuration, and troubleshooting.
- Should be familiar with Avaya Phone configuration techniques.
- Should have hands on experienced on Avaya software such as 1x telecommuter or any other soft phone techniques.
- Should have the knowledge on vector, VDN and announcement.
- Should know the ACM ( Avaya Communication Manager) and Gateway function in detail.
- Troubleshooting, logging calls for L2 incidents follow up with Service provider until closure of incident.
- Hands on experienced on Avaya dialer techniques, Skype, Audio code etc
- Coordination with Malaysia and purge team ( DHL ITS team) for L2/ L3 support.
- Monitoring of Trunk
- Monitor of PRI lines ( MTNL, BSNL, TATA, BSNL, MTNL, Reliance, Airtel etc.
- Attending to monitor and breakdown calls of PRI/ BRI leased line at L1 level & follow up with service provider.
- Work with internal & external stakeholders to address the incident.
- Vendor management.
- Managing end-to-end user queries related to Avaya and related device.
- Reasonable English
- Ability to work in window of 8am to 8 pm. ( 9hrs rotational shift)
- Ready to work 6 days week.
- Readiness to work on week offs sometimes on need basis.
- Avaya voice skills experience is a must.
- Client interview to happen post which position shall be closed.

**Job Types**: Full-time, Permanent

**Salary**: ₹8,724.36 - ₹44,367.85 per month

Schedule:

- Day shift
- Morning shift
- Rotational shift
- Weekend availability

**Experience**:

- total work: 2 years (preferred)

Ability to Commute:

- Mumbai, Maharashtra (required)

Ability to Relocate:

- Mumbai, Maharashtra: Relocate before starting work (required)

Work Location: In person

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