Avaya Red

Rich Hands on experience of knowledge on Avaya-RED Voice Technology solutions - Telephony Contact Center Technologies and good experience in administration maintenance of IPT Solution Avaya Voice solution application adjuncts In depth knowledge of Voice Telephony Legacy IPT of Avaya Contact Center Unified Communication Networking Linux Windows OS and SQL DB Hands on experience installation and maintenance on AVAYA-RED and additional experience on CPontact center Products Administering and support of Avaya technologies as well as good understanding of IP telephony supporting contact centre environment Maintain and troubleshoot Avaya S8800 class media servers and G450 G650 media gateways running Avaya Communications Manager R6 2 and CMS in a dispersed voice network that includes multiple call centers Call Center skills Avaya Contact Center skills Vectoring VDN Skills Variables System configuration ARS Table Routing Plan Service hours tables CMS Supervisor Moves Adds and changes Avaya 1X agent Avaya IP agent Modular Messaging Maintains advanced telecommunication applications such as CMS AES CM8800 Modular Messaging Execute project work related to the Voice Telephony support area during service interruptions with minimal supervision Detailed knowledge of Avaya Communication 2 x-7 x in a distributed and centralized environment Avaya Session Manager 6 VoIP H 323 and SIP and TDM CTI applications in a Call Center environment Avaya Peripheral Gateways Avaya CMS Modular Messaging AES ACCCM Product installation and troubleshooting on Avaya Aura Communication Manager Session Manager System manager Avaya Aura Experince Portal AEP Application Enablement Server AES Avaya Call Recorder ACR Avata Call management system and Avaya Voice Portal AVP preferred Avaya Gateway G430 G450 and G650 Installation Troubleshooting Knoweldge on Protocol H 242 H 323 SIP UDP TCP Basic Familarity with Solution Designing of Contact Center solution with HLD LLD Working knowledge of ITIL framework and familiarity with ITSM Tools like Remedy HPSM SNOW etc Effective Troubleshooting analyzing managing the critical Incidents Problem tickets with out of the box thought process Experience in designing POA for complex Change Project Good knowledge in preparing RFO RCA s documentation Knowledge Bank Rich experience in handling of Implementation projects Job location Vashi - Navi MumbaiBE Graduation Diploma in either Electronics or Telecom Avaya Red and Blue Certification Preferred ITILV3 Foundation Preferred 4 to 5 years of experience